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Business Profile

Insurance Agency

Infinity Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromShirley M

    Date: 09/23/2024

    1 star
    Horrible experience with this company. My vehicle was hit by another driver who was at fault for the accident. ******/infinity insurance changed my insurance record from not at fault to at fault and raised my rates. They took a call for tow and changed it to an at fault accident and reported my husband as uninsured which caused his license to be suspended. The worst ********************************************* I've had to deal with in over 50 years of driving. I wish I could leave a zero rating
  • Review fromSinai S

    Date: 02/19/2024

    1 star
    HORRIBLE service! A driver with this insurance hit my car two months ago, I filed a claim and yet to hear from ANYONE from Infinity Insurance Company/ ******. It is hard to get a hold of anyone and once you do you need to be transfer only to have to leave a message. HORRIBLE! If I could rate 0 star I would.

    Infinity Insurance Company

    Date: 02/20/2024

    Hello ****************,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!

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