Reviews

Review Details

• Review fromKent S

  Date: 08/04/2023

  1 star
  I bought a whole new a/c and within the first year the blower motor and mother board has gone out. Coolray has no idea why and cant fix it. They sold me a faulty unit

• Review fromDonna M

  Date: 07/11/2023

  1 star
  Charged us a large sum of money for a job that was never completed. $535.00 for a botched up transformer change (to which costs $35.00). Made and left a mess. Did not appear confident in the work they were doing. Definitely will not recommend or use them again.

• Review fromEmma R

  Date: 07/01/2023

  1 star
  Beware! My experience with one of the Coolray technician, **** was TERRIBLE. He was not honest, therefore, it makes me wonder about the type of work he performed. Management did not look into what was done to make things right. I look at the type of people this company hired and they handled the situation.

• Review fromJoanna C

  Date: 01/13/2023

  1 star
  I wish I could make this a negative 5-star rating. We bought a hot water heater from ********** and asked for it to be installed by their vendor. We were told we would hear from ************************ within ***** hours. 72 hours later, I called ********** to find out why we have not heard from ************************. A Coolray representative called me back the next day to make an appt. for 10 days after the purchase was made (********** has signage claiming "Installation within 24-Hours".) Then I received a text announcing my appointment is now a week later than the previously confirmed appointment without any explanation. I made my disappointment known and rescheduled for "first thing on Monday", which turned out to be scheduled for 12:30 pm on Monday. When the technician left on Monday evening, we still had no hot water. We were told that someone would be calling us the next morning. No one called. I called them the following afternoon and was asked if I could get to my residence within the next 1 to 2 hours to meet a technician. I did. We still had no hot water when that technician left, but we did have an invoice estimated for $1400 more than the original installation was to cost and an appt for Friday from 12:30 - 4 pm. At 1:35, someone called to let me know *****, the technician asked her to call me to let me know he could not make it today and that I would have to make an appointment for sometime next week...No time, No date...just sometime next week! I am extremely upset with the treatment I have received from Coolray Heating and Air and I blame ********** for putting this company in my sights.
  

  Comfort Dynamics

  Date: 01/16/2023

  ****************, I certainly do apologize for the experience you are having with our plumbing department, I will be reaching out to you this morning and we will get a resolve for you asap!