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Business Profile

Caterer

Table And Thyme

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Table and Thyme to cater our daughter's 120 guest wedding based on their beautiful webpage images and glowing reviews online 11 months before the wedding date.I kept in contact with our coordinator ****** monthly while making decisions. 2 months before the Sept 2025 date every detail was decided. ****** works remotely, as she lives 4 hours from their office and is a stay-at-home mom with a new baby. This distance and distraction I believe caused the many problems we endured.The day of our event was chaotic, and disappointing. They were unable to start at the agreed 4:30 pm time. ****** failed to prepare her 6-person crew to provide all that she and I discussed in the months prior. There was not the signature cocktail we ordered, there was not the after dinner drink we ordered, there was not a carving station for the pork we ordered and they put half the wedding cake in a box before the dinner was served for us to take home.Most importantly the crew was unable to serve the drinks, buffet and desserts on the timeline prepared by planner as if those on site never saw ***** family and guests were disappointed. The Table and Thyme contract has a clause detailing how they will honor a "failure to provide" complaint. It has been a week and they have not made things right.****** *** and ****** are too busy with other business day to day to provide excellent catering. What they advertise is misleading if not a lie.

Table And Thyme is NOT a BBB Accredited Business.

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