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K & E Auto Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original job was to install a used engine which I provided, and the car was dropped off on 08/30/2024 for a 10- 12 -hour job. A NEW clutch was recommended, and I provided, that clutch was never bled properly so it never operated properly. The car was delivered in that condition and was returned UNACCEPTABLE not shifting properly. He worked on the car some more and tried to deliver again with NO change in the operation of the clutch. He said the master cylinder would not bleed properly so he charged me for a new one. He tried to deliver the car again with NO CHANGE which was refused again. The last work on the car he replaced the clutch that was in it when we took it in for the repairs and we were told to come pick it up and NO MORE work would be done. Because of that situation we took the car to another shop and were told our original clutch was burnt up because it was not bled properly! The repairs to remedy the problem totaled $2548.79 which I would like reimbursed. This took place over almost 4 months and the average time for an engine swap is 10 - 12 labor hours. Which meant I had about 3 months of loss of use.

K & E Auto Service is NOT a BBB Accredited Business.

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