Reviews

Review Details

• Review fromRichard M

  Date: 07/31/2025

  1 star
  It started out as another name bank though through the years it changed over at least twice and every time it has become worse. Now I have no access to my checking nor savings account and all I can get is IDK or some messed up excuse that even children would not think of. Money in savings, dont think you can transfer it to your checking and use it for you must wait days if not weeks to get it approved and to be able to use it Credit cards from them, expect them to close the account with not communication from them and ask them theyll tell you IDK Checking account fees keep going up with no explanation customer service has gone to h*** with no one knowing what to do and having to be babysat by several others and then youre lucky to get answers or to use your money

• Review fromDonald B

  Date: 06/07/2025

  1 star
  Very poor customer service. Not near a branch but that was the only way to set up an Inherited *** account which was required to get an inheritance from a CD. No options were available. Had to get an attorney. Not sure how they continue to function as a bank. No wonder they are not BBB accredited.

• Review fromTim S

  Date: 05/22/2025

  1 star
  They sold me a fraudulent business loan. They sold me on these two points. 1) fixed rate.2) the government had a a program that paid for the first six months. Less than 3 years into paying off the loan, my interest doubled.After 3 months, they started deducting payments from my citizens account. When asked about the 6 month agreement, they said I didnt get my paperwork in on time which is bulls*** because I did it as they sent it to me by email or over the phone. Again, fraud/scam.I had a perfect 850 credit score and never had trouble paying my bills until I took out a loan. I dont know how other banks work but this one is, or seems fraudulent and full of lies!!! Like other reviewers, I would give 0 stars if I could. Also, like other reviewers, I found the Customerservice to be terrible. As previously mentioned, I was also bounced around like a ping-pong ball from department to department and ended up with no answers at the end of it. Terrible terrible terrible Bank!!!

• Review fromElizabeth L

  Date: 04/30/2025

  1 star
  If I could give 0 stars I would. This bank is absolutely horrible. I had a refund deposited back into my account April 29, 2025 and today that deposit is gone with no trace of it. They tried to play it off as the creditor. I will be trying to convince my husband to switch banks. This is not the first time.

• Review fromCrystal J

  Date: 04/03/2025

  1 star
  ******** customer service semmes location. No name tag and no manager according to drive thru.

• Review fromVic W

  Date: 05/22/2023

  1 star
  Cadence Bank is the WORSE bank Ive ever worked with. I've had the worst experience with this bank! Their customer service is non-existent and their fees are outrageous. I would highly advise against doing any business with this bank. ????

• Review fromRichard B

  Date: 05/14/2023

  1 star
  I have a checking account with them and went in person to open a credit card account and was approved. After nearly three weeks, I finally received the card (even though it was on my account and credit score almost immediately). I went to activate it and the instructions say if you have not set up a telephone access code to follow the prompts, however it never prompted me. I only have one four digit code I use which was incorrect, so either they set a random pin without telling me, or their system is garbage. I'm leaning towards the latter because after that when I entered my social security code it kept telling me it was wrong even though I know it's not. I'm actually considering just closing my checking, savings, and credit account with ********************** over this stupidity. Do not use this bank if you can help it, just save yourself the hassle and go to like Regions or something, almost anything has to be better than this garbage system. On the same topic, I also tried their website but I log into the app with my fingerprint but their site doesn't allow that so I had to try to recover my username and password but that system also didn't work and gave me errors even though the information was correct, which is also weird because you have to choose the account type but I have three account types -- is my login info somehow different for each one? Either way it's insanely idiotic. Replace your garbage system, Cadence.

• Review fromEdward A

  Date: 05/06/2023

  1 star
  Absolutely, horrible customer service. Ever since the merger with bank Corp. south, this company has fallen tremendously with their customer service made a flash deposit. They have my substantial amount of money in my in their account, and will not release it to my account, while making interest and money on my money, but will not release it to me. I would not recommend this phone to anyone. I am removing all my money from Cadence Bank. Terrible terrible company to associate with.

• Review fromMartha W

  Date: 05/05/2023

  1 star
  *****, the manager of Cadence Bank on **********. in *****, ** was just very rude and unhelpful. As the manager, customer service should be a priority.

• Review fromMARVIN Y

  Date: 03/11/2023

  1 star
  I deposit money in the atm 2 weeks ago it took my money but never deposit it and gave me a receipt saying unable to return my cash. I call the bank which the bank hung up in my while on hold for 30 minutes. Be trying for to get my money back for 2 weeks to no avail I haven't gotten it back yet. I feel the atm machine rob me and someone need to be held accountable. If I take someone money that's call robbery. Someone or somebody better come up with my money before I proect myself by going getting my money back from the person or thing who took it personally. N. Market St. Branch. I think if I was in a all white section of town where the bank located I would have been gotten my money back but because I'm black and the bank in the black part of town so it f..I them.