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Find a Location

Brookstone Restoration, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brookstone Restoration, LLC

      4000 Farr Rd Bessemer, AL 35022-4836

      BBB Accredited Business
    • Brookstone Restoration, LLC

      850 Union Chapel Rd E Apt 7 Northport, AL 35473-7698

      BBB Accredited Business

    Business ProfileforBrookstone Restoration, LLC

    Fire and Water Damage Restoration
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.6/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/15/2011

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Brookstone Restoration, LLC offers residential and commercial storm, fire, and water damage restoration services, such as, mold inspections, mold remediation, structural drying, roofing repair, reconstruction, etc.

    Business Details

    This is a multi-location business.

    Find a Location

    Brookstone Restoration, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brookstone Restoration, LLC

        4000 Farr Rd Bessemer, AL 35022-4836

        BBB Accredited Business
      • Brookstone Restoration, LLC

        850 Union Chapel Rd E Apt 7 Northport, AL 35473-7698

        BBB Accredited Business
      Location of This Business
      4000 Farr Rd, Bessemer, AL 35022-4836
      BBB File Opened:
      6/14/2011
      Years in Business:
      21
      Business Started:
      12/1/2002
      Business Started Locally:
      12/1/2002
      Business Incorporated:
      12/12/2002
      Accredited Since:
      6/15/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 22721 for this business, issued by Alabama Home Builders Licensure Board. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Alabama Home Builders Licensure Board

      445 Herron St

      Montgomery AL 36104

      (334) 242-2230

      https://hblb.state.al.us

      BBB records show a license number of 37576 for this business, issued by Alabama Licensing Board for General Contractors. The expiration date of this license is 11/30/2024.

      These agencies may include:

      Alabama Licensing Board for General Contractors

      2525 Fairlane Dr

      Montgomery AL 36116

      (334) 272-5030

      https://genconbd.alabama.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Brookstone Building Company, LLC
      • Brookstone Companies
      Business Management
      • Mr. Lee Shaffer, Business Development Executive
      Contact Information

      Principal

      • Ms. Meredith Shaddix, Marketing Specialist

      Customer Contact

      • Mr. Mike Whitcomb, President/Owner
      • Ms. Lori Whitcomb, Partner
      • Mr. Andy Whitcomb, Manager of Operations
      • Ms. Rachael Cleveland, Program Manager
      • Ms. Brandy Craig, Administrative Assistant
      • Mr. Lee Shaffer, Business Development Executive
      • Ms. Kalyn Baldwin, Marketing Specialist
      • Ms. Meredith Shaddix, Marketing Specialist
      • Ms. Abigail Shattuck
      Additional Contact Information

      Fax Numbers

      • (205) 991-7652
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/02/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      Brookstone referred a non licensed roofer to me while doing repairs to my residence. When I thought I had a leak in the same place, Brookstone placed all of the blame on me and the roofer, who does not only not speak English but would not have been at my residence if it were not for Brookstone. After a tornado, there were so many people in my house. I had to trust Brookstone because they were sent by USAA. As a disabled veteran, I have to trust USAA. Brookstone is running a scam with their project managers and Latinx workers. They painted cabinets shut. They did a shorty job on the tile. Everywhere you look, Brookstone's workers made short cuts that are half way. And to top it off they scammed me out of 1800
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Johnny C

      5 stars

      07/06/2023

      Im giving ******* and **** They have did a fantastic job with the work and the paperwork we need more people like them I would recommend them to anything that has to be done thank you

      Local BBB

      BBB Serving Central & South Alabama

      BBB Reports On

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