About

Local BBB:

BBB Serving Central & South Alabama

BBB File Opened:

11/10/1994

Business Started:

1/1/1978

Business Started Locally:

1/1/1978

Business Incorporated:

1/7/1988

Type of Entity:

Corporation

Business Management:

Ms. Arlene S. Pfeffer, Owner

Licensing information

Additional Information

Refund and Exchange Policy

We offer a 60-day satisfaction guarantee. If you are not satisfied with your carpet or hard-surface flooring, we will replace it for free.
These guidelines apply for carpet:

Improper installation, damage and abuse are not covered under this guarantee. All manufacturing defects are covered under the manufacturer's warranty and therefore excluded from this guarantee.
Replacement flooring must be the same flooring product from the same manufacturer. For example, if the original purchase is carpet, it must be replaced with carpet.
Replacement flooring must be first quality and of equal or higher value from the same manufacturer as the original purchase. If a more expensive product is chosen, the consumer will be responsible for the difference in cost.
A 60 day satisfaction claim may not be filed after any other claims have been filed.
The replacement product cannot be the same style and color as the original purchase.
Replacement quantity must equal the original quantity purchased.
The original product purchased as well as replacement, must be installed by an Floors To Go installer.
This guarantee may only be used one time.
This guarantee may only be used by the original purchaser.
Original and replacement purchase must be for residential use only. Commercial use is exempt from this guarantee.
This guarantee covers carpet products only from participating manufacturers. See store for details.
This guarantee does no include installation or freight which must be paid by the consumer.

These guidelines apply for hard flooring:

Improper installation, damage and abuse are not covered under this guarantee. All manufacturing defects are covered under the manufacturer's warranty and therefore excluded from this guarantee.
Replacement flooring must be the same flooring product from the same manufacturer. For example, if the original purchase is a vinyl product, it must be replaced with another vinyl product from the same manufacturer.
Replacement flooring must be first quality and of equal or higher value, from the same manufacturer as the original purchase. If a more expensive product is chosen, the consumer will be responsible for the difference in cost.
A 60 day satisfaction claim may not be filed after any other claims have been filed.
The replacement product cannot be the same style and color as the original purchase.
Replacement quantity must equal the original quantity purchased.
The original product purchased, as well as replacement, must be installed by a Floors To Go installer.
This guarantee may only be used one time per flooring category purchased.
This guarantee may only be used by the original purchaser.
This guarantee covers hard surface products only from participating manufacturers. See store for details.
Original and replacement purchase must be for residential use only. Commercial use is exempt from this guarantee.

Other Resources

Alabama Licensing Board for General Contractors
2525 Fairlane Dr
Montgomery AL 36116
Phone Number: (334) 272-5030
genconbd.alabama.gov
[email protected]

Business Categories

New Carpets, Ceramic Tile Contractors, Floor Installation, Flooring Contractors, Hardwood Floor Contractors, Carpet Installation, Hardwood Floors, Floor Coverings, Vinyl Flooring, Laminate Floors, Tile Installation, Floor Materials, Drapery Installation, Drapery and Curtain Fabrics, Carpet and Rugs, Oriental Carpet Dealers, Tile Sales