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Business Profile

Compressors

Quincy Compressor, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Quincy Compressor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quincy Compressor, LLC has 12 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Q54 compressor direct from Quincy in ********* **. At the same time I purchased a service kit to extend my warranty to 3 years. Keep in mind this compressor is used at home for my hobby. After about 18 months the pump failed. I had a difficult time getting someone to look at it since they stated I was out of warranty. Once I resolved that a tech came out on April 16th 2023 and confirmed the pump was bad and they would replace it. Now its been 5 months and nothing. I had to purchased another compressor to get me by. I have emailed to ask why its delayed and they haven't responded. This isn't acceptable. Quincy could care less since I'm not a business.

      Business Response

      Date: 10/05/2023

      **************, 

      We would like to extend our sincerest apologies for the negative experience you encountered with our customer service team. Your feedback is invaluable to us, and I assure you that we take your concerns very seriously.
      I would like to thank you for bringing this issue to our attention as it helps us identify areas for improvement. Our commitment to providing exceptional customer service is unwavering, and your feedback is a vital part of our ongoing efforts to enhance our services.


      I have escalated your concerns to our customer service management team, who will thoroughly investigate the matter to ensure that such incidents do not recur. We are committed to addressing the root cause of the problem and implementing necessary training and process improvements.


      Our Regional Manager will reach out to you immediately to correct this issue.


      Once again, we sincerely apologize for the inconvenience you have experienced. We value your business and trust, and we are determined to regain your confidence in our services. Your feedback is instrumental in helping us achieve this goal.


      Thank you for giving us the opportunity to address this issue and you should be hearing from our regional manager ASAP. 

    Quincy Compressor, LLC is BBB Accredited.

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