ComplaintsforHayley Management Co

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Upon moving out i may have left a few bits of trash and possibly the drain, but as fair as paint and materials that they’re charging me for is completely incorrect, the apartment had water damage due to something that was not caused by me or anything within my control or power, i even reported the issue when it was first noticed to maintence

  Business response

  05/08/2023

  Any deposit disputes are handled in writing at *****************************. At this point, nothing has been sent to that department. We look forward to hearing from this former tenant and we will check move in form and follow the lease that was signed. Hayley Management

  Customer response

  05/08/2023

  
  Better Business Bureau:

  As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.

  Customer response

  05/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.
  
  Sincerely,
  
  ******** **********

  Customer response

  05/08/2023

  As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.

  Business response

  05/08/2023

  All complaints need to be filed in writing at *****************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved into one of Hayley managements 1BR units for my first year of college. I was there less than a year. We had to do a thorough cleaning on the kitchen upon move-in. Other than that the unit was in acceptable condition. A couple of initial repairs were submitted and repaired. We deep cleaned it thoroughly when we left and installed new blinds. We received a bill of $812 which was my $700 deposit and an extra $112. They stated it was for cleaning, painting, carpet cleaning and tub not draining properly and stove eye replacement. I followed the proper protocol for disputing a deposit refund. I sent pictures of the clean apartment and explained some of the charges were items that were there when I moved in. Wall plates missing, slow tub drain, and stove eyes. They responded with "paint was beyond normal wear and tear (it wasn't) and sent me a picture of a bag of ice in the freezer and a sign I purposely left hanging on the laundry room door that says "laundry" to cover a missing slat. There was one gray mark on the wall and some paint peeling on the trim. They claimed that was beyond normal and denied my deposit refund or credit. I had already rented another unit from them and paid the deposit. When I drove 3 hours to move in, it wasn't ready. They did quick unprofessional repairs and sent the cleaning lady back. You can feel the dents in the laminate from the floor underneath. The flooring was cut bad, every door has large gaps and the trim was installed badly and not painted. The entire kitchen had grease and grime build up on cabinets and it was full of roaches running in and out of the appliances. I did not receive prorated rent as per the lease. My mom missed days of work traveling back and forth when the unit wasn't ready. Moving truck had to be delayed. We had to fight for pest control which we are told we will be billed for. I am requesting $1200 in prorated rent, deposit from previous rental and expenses incurred from delayed moving and travel

  Business response

  09/19/2022

  Business Response /* (1000, 5, 2022/09/06) */ Security deposit disputes are always handled in writing at ***************************** to ensure that all disputes are in writing. Pictures are given very often to tenants that claim the unit was "clean". When a unit is not cleaned tenants are charged for re-clean and/or trash removal. All this is stated in the lease and move out instructions. Obviously there were items left in the ***** and there was paint damage. 4 new stove pans were installed along with plug plates. The tenant did not turn in a move in sheet at time of taking property and did not list any "pre-existing" damages. Therefore tenant is responsible for damages. Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent a picture of ONE black mark on the wall a sign on the laundry door and some ice in the freezer and charged me $827.00. The lease says beyond normal wear and tear. It was one mark on the paint. Plug covers were missing when I moved in and stove eyes were dirty when I moved in. I purposely left a laundry sign on the slatted door that was missing a slat. Even with those few items the charges don't add up to $800+. That unit was ready to rent the day I walked out. The unit I was scheduled to move into on 6/15 is still having repairs. Even after moving in 2 weeks late due to it not being ready. I am owed my deposit back. A scuff, some ice and a nice sign does not warrant keeping a deposit. Business Response /* (4000, 9, 2022/09/09) */ We thank BBB for what they do. It is very difficult to make every tenant happy especially if they don't read or follow the lease with regards to move out procedures. We are dealing with a lease that has been approved by attorneys and no tenant is not forced to sign a document. We always regret when tenants feel they are not treated fairly. The vast majority of tenants are happy with their experiences and we are thankful to those that pay what they owe. Owners know the risks of renting to potentially irresponsible tenants but we try to minimize that as best as we can by following state and local laws. Consumer Response /* (3000, 11, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed the terms of the lease. I was in fact taken advantage of. People do not come on here to report businesses for fun. It's very inconvenient but had I been treated properly, I would not be upset. And there would not be so many similar complaints as mine on here and in the online reviews. You should work on customer service and regardless of the previous dwelling I did not receive a prorated refund for the days of the new apartment not being ready. The first page of the lease states that rent will be prorated should the unit be delayed in being ready. All in all customer service is extremely poor and they are taking advantage of the college kids. Sad that Auburn reputation is tarnished by this inadequate rental agency that can't make their tenants happy. Business Response /* (4000, 13, 2022/09/14) */ We certainly can not provide lease without tenant approval. The tenant has the lease and can provide it and we are OK with that. Consumer Response /* (3000, 15, 2022/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No action has been made by Haley management, therefore my complaint remains the same and unresolved. They know they are not operating ethically and I don't expect that to change. I'm still requesting the refund I am due.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  We rented a placed from Hayley Management in 2019. We left and turned in both sets of keys in ******* of 2019 and with footage of the home in pristine condition. The manager Jerry******* claims there was $1,100+ damages caused in the months of ****************** 2019 because that's when our lease ended. However, the home was unoccupied and there were no damages other than basic/ minimal wear and tear. The house itself was sitting on a cracked slab and was sliding slowly into the creedkbed there in ***********, Al. I have been now charged over $3000.00 in order to move out of that house and we lived there for only than 3 months. I was stating the facts to the secretary on the phone today *******************2 and she was immediate to get defensive and screamed at me not to "threaten her" when all I stated was that I had video evidence that we left the home in pristine condition and that I had video evidence that we weren't in the home after **********, 2019. I later asked to be called back by the management team, which never happened so I again had to reach out to Hayley Management myself. ***********, I again spoke with Jerry******* who was incredibly rude when I stated the facts to him that I needed the companies evidence of the damages we supposedly had left. He responded and said that the company was "extremely busy and they would get to it when they had time because it happened back in 2019." He wasn't helpful considering I am trying to find new housing in a new city and this is preventing me from doing so; we left the place in perfect condition like I said and was never notified about being sent into collections either because of course, I payed everything in FULL! He told me today over the phone *********** that I was already charged $1,515 in 2019 for damages, so why was I charged AGAIN? I would like the second half of the payment back to resolve this issue because I have put it on my credit card in order to find new housing. Final Payment was $1222.21.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/07/08) */ We appreciate any tenant that pays off damages that the owner of the property received while tenant was in property. All tenants are told that any security deposit inquiries should be made in writing to *****************************. Bills for tenant damage are forwarded to the address provided by the tenant or if not provided by the tenant to the last previous known address so that the ******* may forward any damages due. This was was paid in full by tenant. Consumer Response /* (3000, 7, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) On ************* I called Haley Management to ask why I owed money on the property that we left in pristine condition and how to inquire about those damages. I was then told by John******* to send an email to the Haley management team and so on ******* 2022, I did. I wanted to see photo of video evidence of receipts, or basically trying to incur about the supposed damages left at the property I rented through them in *******************. I didn't receive an email back. I have uploaded to this website most of the evidence, detailing that the payments were made, the keys were turned in, and we were not on the property. The landlord has yet to reply to my email and it is now the *********************. This turmoil and this mark on my credit report is preventing me from getting steady housing. I have a flawless renting history and I have a excellent credit score aside from this ************************. *rent from them at your own risk*

• Initial Complaint

  08/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I entered into a twelve month lease with Hayley Management Company beginning on August ***** 2021 for the right to reside at *** ********* ****** ******* ** XXXXX. I was required to pay the entire amount of rent for August 2021 ($1,200.00); however, I was not allowed to move into August ***** 2021. Since I could not move into the house until August ***** 2021, I had to pay rent at my old address as well as an entire month rent at the new house. I was charged for ten days of rent by Hayley Management with no benefit to me and the full amount of rent is due again on September **** 2021. I called the company with my complaint and I was told that was their company policy. I would really appreciate it if BBB could help me get a credit for the ten days of rent I paid for with no benefit to me. Furthermore, the carpet was filthy (unsanitary) when I moved in on the ***** the walls were two different colors, and the house was not cleaned properly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩