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Business Profile

Computer Training

Enrollware Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20, 2023, I sent an email to Enrollware to cancel my service effective Mar 31, 2023. I received an email on the same day acknowledging my request. The email also stated that I would have access to my data until the end of March, inferring that after that my access would be shut off. On June 2, 2023, Enrollware's credit card processor, *********, charged our bank account $20. I emailed Enrollware to inquire about the charge. I was told that it was an inactivity fee and that I would be refunded. I was never provided a refund and was charged another $20 on July 5, 2023. I emailed Enrollware again. I was told it was a mixup and would be taken care of. This back and forth continued each month and has still not been resolved. Currently, the company owes us a total of $140 (7 mo), and needs to turn off these auto charges. I no longer have access to my online account, as they shut me out when I canceled my service. I have multiple emails from Enrollware acknowledging their mistake, but they have done nothing to resolve the issue. I would like the company to stop charging me and to issue a refund of $120.

    Business Response

    Date: 12/28/2023

    Hi *******,

    We apologize for the delayed refund. At this time all inactivity fees have been refunded refunded and the account has been closed. There was a mix up between two different accounts with the same company name. We thank you for your support and apologize for the inconvenience 

    All the best, 

    Dan Johnson 

    Business Response

    Date: 12/28/2023

    Hi *******,

    We apologize for the delayed refund. At this time all inactivity fees have been refunded. There was a mix up between two of your accounts with the same company name. It is now resolved and you will no longer be receiving inactivity fees. We thank you for your support and apologize for the inconvenience. 

    All the best, 

    Dan J****** 

    Customer Answer

    Date: 12/28/2023

    The company has contacted me and issued a refund. They called me today to ensure that I would not be charged again in the future.

Enrollware Software is NOT a BBB Accredited Business.

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