We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Care

Therapeutic Health Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I encountered *********************************, LPC, ********* via the advice of a collegue. I sought assistance in compiling data for a VA disability claim. We entered into a verbal agreement in Mar 22. I paid her an initial administrative fee of $700 on 18 Mar 22 for the package to submit to the VA. IAW the verbal agreement, I was to submit $700 for the initial claim and any follow-on claims. Also if there was compensation paid from the VA, I was to submit 30% of any VA deposit made. In Jul 22, the VA deferred/denied several of the areas that **************** submitted. In Jul 22, an appeal was sent for the items deferred/denied. On 12 Dec 22, after not hearing any status from ****************, I sent her an email. In this email, I requested termination of our arrangement. **************** didn't acknowledge receipt of this email until Oct 23. On 24 Jan 23, the VA approved one part of the Jul 22 appeal. At that time the VA deposited $5967.43 into my account. (30% of this amount = $1790.23). On 27 Jun 23, I emailed **************** again and received no response. After a 10+ month absence, **************** re-appeared in Sep 23. She has now asked for an exorbitant sum that isn't IAW our initial agreement. She also ignored that I asked twice to terminate our agreement. On 13 Oct 23, I remitted the amount (via certified check) that was owed to her for the Jul 22 appeal as well as the 30% from the Jan 2023 deposit. I have paid a total of $3190.23 for her services. She is now asking for $20,000 for hourly expenditures that were not part of the original agreement; stating that I owe a balance of over $17,000. She has written harrassing emails and left a voice mail. Also, without my permission, on 23 Oct 2023, she submitted another appeals claim to the VA for items that were previously denied. Due to her actions, I have had to password/PIN protect my VA account and ask for the removal of this unauthorized claim. I want this agreement terminated with zero further contact from this person/business.

Therapeutic Health Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.