Business ProfileforKendall Ford of Wasilla

1/11/2024 Paid roughly 350 for diagnosis and 80 for parts.Brought truck in with cylinder misfires wanting a diagnosis only. Ended up with no fix and paying 430 in total for those services because they said they couldnt diagnose it and wanted to put new spark plugs and coils on to see if that fixes the problem. 1000-1200 dollars just to see if that fixes it. I took the truck back and had a 3rd party friend diagnose it with a **** dollar code reader in ********************************************************************************** otherwise they have the most incompetent techs in the business. With the software I know that they have, I myself with no experience could diagnose the truck if I had access to that software. The issue ended up being an O2 sensor malfunction. I called today on 1/16/2024 anonymously to inquire if my vehicle had a bad O2 sensor, if they could confidently diagnose it. The service tech said oh yeah 100% we can identify that. I then pointed out that I brought them a truck with a bad O2 sensor and they didnt diagnose it. Whether it be severely incompetent techs, or a scheme to drain my wallet, this service was undeniably awful.They also snuck me in to the schedule less than a week after calling after giving me an original appointment in March. This is because I dont have a warranty and its easy money for them to steal from me. I have known countless others who bring the vehicle in under warranty and they wait months to be serviced. This is because there is no money in warranty work. If its under warranty itll never be snuck in to the schedule ahead of others.