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Business Profile

Grocery Store

Three Bears Alaska, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Three Bears Alaska, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Three Bears Alaska, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made. A purchase In the store across prices in the store over made racist comments, calling out my network information and I try to make a lirchase which it should of with threw on the first attempt

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bad fuel which was diesels not 90, was put into my car and runied the fuel system. Mechanic tested fuel and it came back as diesel. They wont pay for damages like they should.

      Business Response

      Date: 06/08/2023

      Good Afternoon,
                      Based on what is attached to this complaint I am unable to determine any validity to this claim. The first attachment titled ************ Report Form the customer filled out is a complaint form for Shell, this is not a Three Bears document.In this document, he lists the fuel station address of 175 W. Artic and a purchase price of $48.58. The second attachment is a copy of a receipt, this receipt is from a different town, with a different purchase price than what is listed on the first document. The attached receipt is also from a month prior to the time the customer took his vehicle in for repair. I am unable to determine the date, time, and purchase price for this transaction, so I am unable to look this transaction up manually. Further, I called and spoke with the location managers at both of these locations and neither location has any knowledge of this complaint. No one at this office has received a complaint from this customer.I cant resolve a customer complaint without the necessary information.
                      The diesel and gas pumps dispense completely separately from one another. They do not share a tank or any piping. The only way this complaint could happen would be if our supplier filled the tank with the wrong product. If that would have happened we would have had multiple complaints in a very short period of time. We have had no other complaints of poor fuel quality. If the customer would like to provide more information, I will look into it.     

      Thank you,

      ***************************
      Director of Stores and Facilities
      Three Bears Alaska Inc.|Ph. *************|Fax **************

      Please note that my email address has changed.   It is now *********************************************************

      CONFIDENTIALITY NOTICE:  The material in this e-mail is confidential and contains legally privileged information. It is intended only for the use of the individual(s) to whom it is addressed. If you are not the intended recipient, be advised that unauthorized use, disclosure, copying,distribution, or taking any action in reliance on this information is strictly prohibited. Do not forward this e-mail without permission. If you were erroneously listed as an addressee or otherwise received this transmission in error, please immediately notify us by telephone or return e-mail to arrange for the return of this material to **, and destroy all copies of this e-mail and any attachments that remain on your computer system or in your possession.

      Customer Answer

      Date: 06/19/2023

       
      Better Business Bureau:
      If the bussines would reach out to me via email to get more information i will provide it, as shell as not taken responsibility 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Three Bears Alaska, Inc. is NOT a BBB Accredited Business.

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