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Find a Location

Kenai Kingpin has 1 locations, listed below.

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    Business ProfileforKenai Kingpin

    Fishing Charters

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    45420 Big Eddy Rd, Soldotna, AK 99669
    BBB File Opened:
    11/11/2021
    Years in Business:
    6
    Business Started:
    3/12/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Matthew Holley, Agent
    Contact Information

    Principal

    • Mr. Matthew Holley, Agent

    Customer Contact

    • Mr. Matthew Holley, Agent

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    January 30 2020 I gave Kenai Kingpin a deposit of $ 625,00 for a fishing guide ****** for July 11 and the 13th of 2020. I spoke to **** in May to let him know we might have to cancel because of Covid restrictions in N.M. and by my husband's employer. June 10 2020 via text I asked **** to call me when he had time. June 18, 2020 I left **** a phone message and texted him to let him know we would have to cancel due to restrictions. I asked him to call me. He responded via text stating that my husbands job had given him the short end of the stick. I asked if I he would refund the trip. Via text **** said he usually would not refund after the cancellation grace ****** but he understood times were crazy. He would see what worked best for both of us. Possibly a roll over on deposit to the following year. He was open to ideas. I told him It might be an option and asked him to call me to discuss further. **** said he would call me when he got a chance. July 23, 2020 I texted **** and asked him not to forget to call me. October 7, 2020 he texted saying he wanted to work on moving reservations over for the next year. I asked if he could call me the following week. February 27, 2021 I texted **** saying we might be able to go June 28, 29, 30 or !st. Did he have any openings? No response. March 18, 2021 I called **** requesting a refund. He said he might be able to give me payments of $100.00. August 13. 2021 I texted **** asking for a refund and if he could please call me. No response. I tried calling in between these dates but no answer. October 11, 2021 I texted **** once again for a refund on monies paid in 2020 and if he would please respond by October 25, 2021 so I could determine further action. He replied that I did not cancel within the time frame and he tried to work with me, even though he did not have to. On October 25, 2021 I texted **** again explaining the past year and for a refund again. No response. I would like to resolve this by receiving a refund.

    Customer Reviews

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