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            Business ProfileMonarch Jewels

            Jewelry Stores

            Contact Information

            38 Front Street

            Ketchikan, AK 99901

            Visit Website
            (907) 247-2383

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            38 Front Street, Ketchikan, AK 99901
            BBB File Opened:
            8/14/2018
            Business Management
            • Mr. Vinay Khemani
            Contact Information

            Principal

            • Mr. Vinay Khemani

            Customer Contact

            • Mr. Vinay Khemani
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought Jewelery and determined 3 hours later that I had paid too much. We brought the jewelery back to return. We were told then that all sales are final purchase. This was not told to us at the time of purchase. In ******, if you purchase something with a credit card that is not advertised as final sale you have 24 hours to return product. They told us that we can contact their customer service department which is an independent contractor. We expect that this will turn out to be fraudulent.
            Read More
            Read 5 More Complaints

            Customer Reviews

            6 Customer Reviews

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            Most Recent Customer Review

            Kathleen B

            03/19/2024

            Monarch Jewelers sold me $12,000 worth of jewelry and when I came home to have it appraised for insurance purposes it was lower and the tanzanite stone was measured at almost a full carat less then what was listed. I had 14 days to return it and when I tried they would not give me a return authorization letter. I moved on to the bank to dispute the charge. The bank only asked Monarch for information and never spoke to me. Monarch lied about the size of the stone according to my certified appraisal. I have started to pay for the jewelry but I am still fighting it. It is one thing to charge more for a piece but another to lie about the size. A carat less is a BIG DEAL!!! I want to return the jewelry or pay the price of the smaller stone.

            Monarch Jewels Response

            03/21/2024

            The appraisal submitted by the customer did not adhere to our written appraisal policy stated on the back of the customers receipt.  Customer initialed the back of the receipt indicating that she had read and reviewed the policy.  The policy states that only appraisals from NAJA or AGTA will be considered.  This is due to the subjective nature of third party appraisals.  The Customer's appraisal did not have a stated dollar value but an opinion of over payment.  In order to accurately measure the weight of a gemstone, the stone will either need to be removed from its setting or measurements taken.  Each cut of a gemstone has different measurements needed to calculate an approximate weight and will give an approximate weight.  The Customer's appraisal does not indicate how the stone was measured to establish the validity of discrepancy. A difference of more than 30% valuation is needed to qualify for a partial refund or partial credit. For these reasons we could not satisfy the customer's request.
            Read 5 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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