Business ProfileforBlue Diamond Alaska

Business is not practice honestly and not disclosing the true diamond origin to Customer. They also refuse to provide the full refund for purchased but never picked up item (return requested within an hour after transaction). On 7/6/23 I visited this store seller offered the earrings with diamonds. The first question I asked if diamonds are natural and where they were made. Seller assures that diamonds are natural (not lab made) and sources from ***** and/or ************. I agreed to buy it for $9,500 and with additional $6,000 upgrade for larger size for total $15,500. I agreed to pick up item same date later, but returned in about 30 or so minutes and ask again if diamonds are natural at which point, I was told that diamonds are lab made, I should look into *** certificate (which they did not handed at transaction time) and purchase is final or require large return fee (which is also not indicated on transaction receipt and was not disclosed verbally). On my argument that I was never told that diamond is lab made and was lied that its natural, and never touch / pick up the earrings they respond with scream and not willing to provide refund. I indicated to seller that only reason I want refund because was provided the false information at purchase time, but ****** refused refund.At that point I called the local authorities and asked officer to become a witness of dispute and fact that I never touch and did not pick up item, it remained in the store. Officer agreed to be a witness and seller suddenly provided the partial $15,000 refund. Note that store has video cameras and all conversation should be recorded there. I can also provide transaction receipts.I would like store to return store the remaining $500 ($15,500 Paid-$15,000 Refund), and practice business honestly going forward by clearly indicating to Customer the origin of ***********************.