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Business Profile

Packaging Service

The U P S Store # 2206

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started on Nov 3rd 2023 I sold my msi gs66 laptop To the company in the photos They received only a iphone its now been 3 months I put in claims with *** I have talked to general managers no one wants to help. The person who sent the phone has no come in and wondered what happened as well *** asked for the original receipt I gave them it for the lap top I want my money back or my laptop but new news was they fire the employee that handled it but still no money or resolution for me not even any contact so I am seeking help from the BBB

    Business Response

    Date: 02/12/2024

    To whom it may concern, 

    We have been working with *****, *** claims, *** corporate and The UPS Store HQ in regards to his complaint. It has taken time to go through the process. Mr. ****** has been in contact with our general Manager who has kept him up to speed with the process. We are currently working with the UPS Store insurance to file the appropriate paperwork to get the customer paid out for his claim. It is a unique situation and the steps need to be followed. We are continuing to work and resolve this issue with the customer. 

     

    Customer Answer

    Date: 02/18/2024

     
    Complaint: 21202596

    I am rejecting this response because: They said they would call me last week to fix the issue and never called.

    Sincerely,

    ***********************

    Business Response

    Date: 02/26/2024

    To whom it may concern,

    The third party insurance adjuster is responsible for making contact with Mr. ******* The claims process is very specific and follows guidelines to ensure each customer is adequately compensated. We do not have control over this process but are working with Mr. ****** and The UPS Store insurance to try and resolve this matter as soon as possible, however we must work withing the policy as outlined by the insurance adjuster. We do apologize for the inconvenience. 

    Thanks, 
    The UPS Store 2206

    Customer Answer

    Date: 03/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

The U P S Store # 2206 is NOT a BBB Accredited Business.

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