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Business Profile

Snowmobiles

Alaska Snowmobile Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snowmobiles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a $1,100 part that needed to be shipped to *********. A week after placing the order we called to check the status, but no one could tell us where it was and said they would call us back. They never returned our calls to clarify where we should pick up the part we did not know what company they were using; all we were told was that it was being shipped by air and we were required to pick it up. The owner yelled at me when I asked for a tracking number, claiming a tracking number was impossible when shipping by air (its called a waybill, a number they were given upon receipt of shipping). We were quoted a $50 shipping fee, but when I checked my bank account they had charged us $1,300 $150 more than quoted. When the part arrived, the invoice attached showed they had charged a shop fee of $150 described as shipping & handling, which consisted of simply wrapping the fragile exhaust in Saran wrap and dropping it off at Alaska Air Cargo which charged $50.40 for shipping. Invoice below (personal info redacted). This is not a trustworthy business. I have supporting documentation (the invoice referenced above) though it's too large to upload.

Alaska Snowmobile Salvage is NOT a BBB Accredited Business.

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