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Business Profile

Property Management

Alaska Group Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented our town house with this business. The tenant moved out, and didnt return keys to the property, mailbox, or garage door openers. This business also let the tenant on the lease sub lease the property to a friend who was not on the lease. The origional tenant was no longer in the property at move out. Ms ****** *****, owner of the business knew the tenant was not on the lease, and subleased the property. When the tenants moved out Ms. ***** did not get the property keys, mailbox keys, or the garage door openers. An invoice for the damages was sent to her along with a letter stating we wanted the security deposit in the amount of the contractor estimated damages, plus our operating reserve, she transferred over all the security deposit, and told us to contact the tenants to get the items and explain the costs from the security deposit. I told her I would not be contacting them as that is what we have been paying her monthly for. We would like her to finish the job for which we have been paying her to do. We should have no contact with the tenants/former tenants we were paying her to manage the property. The contract says 48 hours for breech of contract the e-mail was sent to her Wednesday evening 9/6 so she should have done the job through Friday 9/8 when we messaged her Thursday and Friday. She refused to complete the job of getting our stuff back.

  • Initial Complaint

    Date:11/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into a property managed by Alaska Group Property Management September 2021. It was the top floor of a three level house with the bottom two levels being rented as AirBnBs. I paid a deposit and submitted photos and a video of the house to show the condition. Communication was ok at first but then I completely stopped hearing back from *****, the property manager I was working with. There was even an emergency situation where the washing machine was flooding and the water was freezing- I had to repeatedly text, email and reach out to her boss over the course of a week to get any response. There were many other times I tried to contact her with no response. She even stopped letting me know when maintenance people would be letting themselves into my place. I submitted my intent to vacate with a month's notice, as outlined in the lease. No response. I emailed it to her boss. No response. I would like my deposit of $1315. I can submit photos and videos of the house before and after if needed/

Alaska Group Property Management, LLC is NOT a BBB Accredited Business.

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