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Business Profile

Neurologist

Alaska Neurology Center, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attended Alaska Neurology Center for many years and in the many years I have had soo many issues with the front desk women there. This last time was the last straw for me. *** ****** ** ****** ********* *** ************** *** **** ************ The front desk accused me of harassing them and then refused to provide me with my medication script when I came in to get it. I simply walked into the facility and as soon as I walked in they stated that I committed a crime and insisted that it was true. I told the front desk that they should not accuse someone of a crime without proof but she stated that I looked like I committed a crime and she believed her counterpart when she told her that I committed a crime. I then told the front desk to simply give me my prescription so that I can leave. The front desk refused to give me my script and only gave it to me when I threatened that I had called the police to assist me. **** **** ** ****** ********* **** **** ** **** ********* *** **** ***** **** * **** **** ***** ** **** ***** *** ** ******* **** ** * ******** ******** *** ******** ******** ***** ******** ** **** ******** ******* **** ***** *** **** ****** ** ******** **** ***** *** ******** ******** **** ***** *** *** **************** ***** ** ** **** ************** *** *** *** ***** ** *** ***** **** ***** *** *** *** ***** *** ****** *** **** *** **** ********

    Business Response

    Date: 02/28/2025



    Better Business Bureau                                                                                                 February 28, 2025
    BBB Complaint ID: ********
    On 2/12/2025, my assistance was requested by the front desk staff to address a patient concern. When I arrived at the front desk, I was told that the patient was very upset in the waiting room. The patient had told the front desk staff that because they had not done their job, her prescription was not received by the VA medical center.
    I retrieved a handwritten prescription from the provider and called the patient to the window to assist her. Once the patient came to the window, she told me a crime had been committed and that she called the police.I asked her what crime had been committed and she said she was accused of harassing the front desk. The staff and I were very confused as to why she was making these accusations as the only interactions that had taken place was the patient getting upset at the staff and stating they didnt do their job by sending the prescription. We gave the patient her prescription to hand carry to the pharmacy to ensure she received her medications, and she left. I stayed at the front desk for an extended period in case the police arrived, and they did not.
    Alaska Neurology Center takes diversity and equality very seriously.All staff go through training with our compliance company, Healthcare Compliance Pros, for customer service, harassment, and discrimination upon their hire date and once a year.
    If any other information is needed, please feel free to contact me directly.
    Sincerely,

    ******* *****, MBA, CMPE, HRMC
    Practice Administrator
    Alaska Neurology Center LLC
    *********************************************>*******************
    ************/************ P
    ************/************ F

    Customer Answer

    Date: 02/28/2025


    Complaint: 22995575

    I am rejecting this response because:
    **** ** **** ******* ****** ** *** ***** **** ***** ** *** **** ************** *** ***** ******** ********* ******* *** ********* *** ******** ********* It would be one thing if this was the first time I had to complain about their staff mistreatment but this has been ongoing which means that until they are either shutdown or get entirely new front desk management, this will continue. *** ****** ***** **** ** **** ** *** ************* ** ********** *** * **** ***** *** *** *** ******* *** **** ** *** **** *** **** *********** *** **** ****** *** *** ***** ** **** **** ** ******* ******* ******* ************ * ** ******** *** ********** * **** ******** ******** **** ***** ** **** ******** ** ***** ******** ** ** ** **** *** **** ***** ***
    Sincerely,

    ******* **********

Alaska Neurology Center, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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