Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2021. Requested phone line repair thru alaska communications. Recieved acknowledgement of repair. They did not respond due to pandemic. Been over 16 months on hold. Cannot contact by phone due to cutting out. I have been with acs for over 30 years and in great standing. I am disabled and rely 100 % on my landline. I am located in a dead zone. I am contracted with acs. And paying $ ****. /mo. They are breaking their contract with me. I need immediate attention to this matter or take this company to court. My life depends on my phone. My acs accnt *******. My email is *******************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved my location of service in April when i bought a new house and they were going to disconnect my service at one location and reconnect it at my new address. they did connect my service at my new location and i though all was well. until i received a call from my old landlord stating that the new tenant could not establish service because my service was still active at that location. that service was supposed to be be deactivated on or around April 14th of 2022. I was still getting build for services at both locations. i am set up on auto pay and and had to deactivate auto pay for a month and then start it back up again. i have reached out to them because they are still over charging me. my monthly bill is ***** and my bill was well over 150 this month. i have called and tried to speak with someone but i get told that the computers are down and someone will call me back. i have been told that twice once over a month ago and once again this week and still no call back. I was told that i would not be able to receive compensation for over payment for services that was supposed to be disconnected.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with Alaska Communications on June 20th, 2022. I have an email response from their employee confirming the cancellation of my home internet service on June 23rd, 2022. I am continuing to get charged despite my cancelled service. I've contacted customer service 2 times over the phone and have been told that the charges would come off my account, and 1 time via email after having contacted them 3 or 4 times via email confirming the cancellation of my internet service. I am continuing to get billed. Today is August 15th 2022. I am still showing an overdue balance of one month and will continue to get billed. I have also paid the final bill through July 4th but should be refunded for services running from June 23rd to July 4th because I have a confirmed email showing my service was cancelled on that day. This needs to be corrected as it very much is beginning to look like fraud. Thank you for your help!