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Business Profile

Door and Gate Operating Devices

Builder's Millwork & Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door and Gate Operating Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Builder's Millwork & Supply to order new cabinetry for my kitchen and bathroom vanity. This process began on February 20th, 2022. I provided detailed measurements, which included appliance names, brands, and model numbers. ***************************** came to my home to confirm these measurements. I paid $8,830.00 for the cabinets, which were ordered March 14, 2022. They took over 20 weeks to arrive, and when they did, were **** with errors. The first round of corrections was handled via warranty in August 17th, arriving in September 30th, at which time my contractor was unable to work. However, there was still an error, discovered in November, when my contractor could come in. The final cabinet is 6" too narrow and the company is demanding that I pay $170 for delivery of the replacement cabinet. Their argument is that I initially paid for a smaller cabinet, so if I want the larger one, I have to pay the difference in sizes -- Despite the fact that my measurements clearly state 36" cabinet, and the design option shows that cabinet aligning with the backsplash & adjoining painted wall. This is unacceptable. I would like for the company to deliver me the remaining cabinet, free of charge, without requiring an upsizing fee as the measurement error was on their part.

    Business Response

    Date: 01/12/2023

    The replacement cabinet is scheduled for delivery on Friday, January 13th.  It is being delivered to the client at not charge, per her request.  As we understand the situation, this is the final resolution to this matter and her project with us.

    Customer Answer

    Date: 01/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. At the time of this response, the cabinet has not been delivered.

    Sincerely,

    ****************************************

Builder's Millwork & Supply is NOT a BBB Accredited Business.

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