Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Rentals and Leasing

Alaska 4x4 Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Alaska 4x4 Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alaska 4x4 Car Rental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/24/2025 I have made the reservation with Alaska 4x4 Rentals. My pick up date was scheduled for 08/21/2025. I have received an email confirmation from the business.On 08/18/2025 I have received an email from the company advising me that the reservation will not be honored. Because I was unable to book a different vehicle at a reasonable cost on such a short notice, I was forced to cancel the trip and lose funds I paid for non-refundable activities

    • Initial Complaint

      Date:08/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name in ****** and contact details: Silver Dollar Rent A Car Address: ********************************** Phone: ************** Contract under: Alaska 4x4 Car Rental Phone number listed in contract: Phone: ************** and ************** Receipt sent to phone via Square: Turnagain Rentals by the ******* Phone number listed via Square: ************** Complaint Details:On July 10, 2025, I returned a rental vehicle to Silver Dollar Rent a Car at the *****************, as instructed by their representative, ******. At the time, I was told I would receive a refund of $224.95, and that the return process was complete.Prior to the vehicle return, the company had been responsive via phone and text. However, since July 10, they have stopped answering all calls and messages, and I have not received my refund. It is now July 25, and I have made multiple attempts to contact the business with no success.I am requesting that Silver Dollar Rent a Car/ Alaska 4x4 Car Rental immediately issue the $224.95 refund owed to me and resume communication regarding this matter. Their current behavior is unacceptable and lacks accountability.Desired Outcome: Full refund of $224.95 Written confirmation that the issue has been resolved I am submitting this complaint in hopes that the BBB can help resolve the matter, as the business has not responded to me directly.

    • Initial Complaint

      Date:07/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear officer,I am writing to provide information regarding the unexpected cancellation of my confirmed vehicle reservation with Alaska 4x4 Rentals. This cancellation has caused significant disruption and financial loss to my travel plans.On JULY 19TH 00:00, I successfully made a reservation through their official website and received confirmation with the following details:Reservation Number: ****** Vehicle Type Reserved: Premium SUV Rental Dates: July 23 to July 26 Pickup Location: ***************** Alaska 4x4 Rentals Following this confirmed booking, I proceeded to purchase 6 non-refundable flights, book hotels, and finalize my itinerary based on that the rental vehicle would be available as promised. However, on July 19th 11:44PM, I was informed by their team that the reservation was canceled due to a glitch in the system and that no vehicle would be available. I called them and they just say sorry, and did not provide me any alternative ********** a result of their cancellation, I have incurred the following estimated damages, because I could not make the trip as there is none car rental availability with other companies given it's super popular in ********* at this time:[$3055.4] for non-refundable flights [$4170] for non-refundable tour packages (3 people, $1390/person)[$682] for ****** fees with no refund on cancellation There is no alternative last-minute vehicle rental or transportation arrangements available for me to book, since I have three kids and four adults, and 7 capacity rental cars are not available after careful searching.Moreover, I found that their website still shows there are availability of the vehicles, and are bookable still. If their system has problem, why didn't they remove from their website, or stop the website service, so that less people would be misled and suffer such a big loss.Thank you a million for processing my case, and wish you all the best!

    Alaska 4x4 Car Rental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.