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BBB Accredited Business since

Leisure Living

Phone: (716) 773-7500 Fax: (716) 773-4635 View Additional Phone Numbers 574 Main St., Tonawanda, NY 14150 View Additional Email Addresses http://www.poolsupplies.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers swimming pools & supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Leisure Living meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Leisure Living include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 106 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 5
Delivery Issues 13
Guarantee/Warranty Issues 19
Problems with Product/Service 65
Total Closed Complaints 106

Additional Complaint Information

BBB recently reached out to the business with concerns that needed to be addressed by the business.   BBB found that a pattern of complaints existed concerning Leisure Livings customer service. Consumers have advised BBB that when they contact the business regarding refunds or replacements that their concerns either do not receive a response from the business and when they are able to get a customer service representative on the phone consumers have advised that they are treated poorly by the representative. Leisure Living did respond to BBB's concerns with the following portion of their response:

On 03/04/14 this year we went live with a new complete system that handled everything from our order entry to our shipping.  The goal of this new system was to strengthen our company as a whole.  One of the new features was real-time authorizations to help prevent fraud and protect our customers through advanced security measures.  Another was to streamline our order taking and help push this data as fast as we could to our warehouse to help customers receive their merchandise as quickly as we can.  While the benefits of this upgrade were positive, our deployment was met with multiple bugs and glitches that slowed our business down.

We have been working on this issue since that live deployment date to overcome the various problems.  As of this date writing this letter we are nearing the point of where we wanted to be months ago.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Leisure Living
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: July 01, 1973 Business started: 06/01/1966 in NY Business started locally: 06/01/1966
Business Management
Ms. Judy Bzibziak Mr. Paul Gerspach, President
Contact Information
Principal: Ms. Linda Owen, Office Manager
Business Category


Alternate Business Names
Fanta-Sea Pools Island Fanta-Sea Pools Island Pools poolsupplies.com R & P Pools Inc. R and P Pool Inc solarcovers.com Transit Pools
Industry Tips
Home Improvements Swimming Pools

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.