13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mindy B
1 star12/29/2023
Buyer beware! Go elsewhere! I bought a gas clothes dryer. Paid extra for installation kit and service to install! Service men used old parts from broken dryer when installed new dryer! I paid for parts NOT USED! Not only that, servicemen told my husband installation complete and ran dryer for a half hour. When I came home from work and checked things out, the VENT HOSE was NOT connected to the dryer! I had to lay on the floor and move the dryer to get to the limited space behind the dryer and attach the vent hose myself!!!! I contacted Olums about both issues. Got refund for installation kit, ONLY because I noticed old parts were used! And was told the serviceman probably attached the vent hose, but it came off afterwards!!! NOT GOOD! If he tightened the hose clamp enough LIKE I DID, it wouldn’t have come off!!!! Stay away from this company!!!!Review from Paul T
1 star08/26/2023
Bought dishwasher delivered 7/5/2023 . Didn't work from day one. Made me go thru warranty. Still waiting for resolution 8/26/2023/. Don't buy here, they don't stand behind what they sell.,Review from Chuck B
1 star07/14/2023
The worst place to buy Furniture. I bought a love seat from Olums, with less then a year they had to come out to fix the cushions in the Love seat. the following year i go back because the cushions are going bad again. Now its the extended warrantee problem. but now the extended warrantee don't want to fix it. the couch is a Ashley love seat. Its not 2 years old and the company Olums don't stand behind there products or there Extended warranty don't stand by Olums product. This use to be a excellent company but NOT NO MORE. Do your self a favor go to the other company in the area.Review from Tammy D
1 star06/14/2023
The worse experience ever. We bought a lift chair that was obviously defective from day one. Olum’s representatives did nothing to help the situation. They keep sending out a service representative to repair the chair but it still isn’t right. Then we are told because of the time lapse the manufacturer needs to approve the return. The only reason there is a time lapse is because they keep ordering more parts and trying to repair. Never buy from Olum’s! I know we never will again. They do not stand behind their products and have no customer service. Absolutely the worse experience and it couldn’t have happened at a worse time!Review from Rick M
1 star06/07/2023
One of the worst experiences ever. Refridgerator ordered in April. Promised to be delivered within 1 to 2 weeks. No delivery. Called back. Delivery promised within a week. No delivery. Called back between 5 and 10 times. No answer. Left voicemails. No response, Today (6/7/23) stated they could not secure the refridgerator ordered. Will never use them or recommend them.Review from Dee T
1 star02/21/2023
False advertising, poor to none customer service. Customer beware, once you sign on the dotted line they will take your money and run! Greedy, greedy people!Review from Melania C
1 star07/18/2022
Never ever buy from this store! They advertise " we service what we sell" Dont believe that lie! I bought side by side LG fridge on January. We noticed 4 weeks ago that fridge is not cold enough . Olums cus svs (what a joke that is) said not their problem. Their repairman quit. So that's MY problem? LG just sends e mail that they have no repairman in my area. So what am I to do! I have a 5 year so called warranty. Olums couldn't care less. How can you advertise you repair what you sell? Has anyone seen an olums ad looking to hire a service man? Awful cus svs ....do not ever go there.Review from Janice M
3 stars04/16/2022
I would give them nothing if I could. I have never been so disgusted by a business as these people! I purchased a refrigerator from them, however it has never worked correctly. After calling and reporting the problem, I was told, " Oh, we don't handle that, you have to call Frigidaire your self." I have called them, and so far, I am just getting the run around and still nothing is done with this fridge. I will never purchase anything from them again,,, they are not a good company to deal with. The customer service is horrible.Review from Nancy S
1 star02/26/2022
Never ever will I buy from olums again got a dishwasher they told me I bought live with it they can go to ****Review from Bonnie
1 star12/20/2021
Worst experience ever ! They wanted to keep left over money on a return. We were forced into buying something to equal amounts. Never Again.. manager said he's having a bad day But made off robbing us .
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