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Business ProfileforDirections Credit Union
Additional business information
1.) Someone is operating a secret shopper scam and issuing fraudulent cashier checks that appear to be coming from this Credit Union. The real Directions Credit Union is not sending cashier checks for a secret shopping/mystery shopper job offer. The cashier checks are fraudulent.
2.) Consumers report getting a text message to call Directions Credit Union Help Desk by dialing 419-719-5425. After dialing the number, consumers are told that there was a problem with their bank account and the problem has been fixed; but are told to input their account number to reactivate it. By following the scammer's instructions, consumers have provided bank account information that can be used by the scammer. Directions Credit Union is warning people they are not sending these text messages.
At-a-glance
Customer Complaints
9 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Business Details
This is a multi-location business.
- Headquarters
- 200 N Saint Clair St STE 1600, Toledo, OH 43604-1529
- BBB File Opened:
- 12/4/1990
- Years in Business:
- 71
- Business Started:
- 1/1/1953
- Business Incorporated:
- 6/23/1953
- Accredited Since:
- 1/29/1993
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 350
- Contact Information
Principal
- Mr. Barry Shaner, President/CEO
Customer Contact
- Mr. Barry Shaner, President/CEO
- Ms. Julie B. Linch, Senior Vice President, Retail Delivery
Customer Complaints
9 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
14 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Evelyn H
02/21/2024
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