1 Customer Reviews
Review from Donald C
1 star05/21/2022
I bought a truck from this place. 12 days and less than 150 miles later the oil pressure dropped to zero. I parked the truck, contacted the dealership and had it towed to them. After waiting a week of not hearing anything I had to contact them. Was told it needed an oil pump and timing chain. They said it would cost $3600.00. But since I just got it they would charge me half $1800.00. I told them I couldn't do it and just wanted my down payment of $1000.00 back. Now they won't give me my money back and won't cancel the loan! Ryan Ort is making it go as a repo. Never will I go back there again or recommend anyone to go there
Perrysburg Auto Mall Response
06/03/2022
This customer did purchase a 2012 Chevy truck from our dealership with 178,000. This vehicle was sold AS-IS. The customer was aware it was an AS-IS sale as he signed the acknowledgment at the time of purchase.
We are extremely sorry this happened. We never anticipate a breakdown, but with a vehicle with that many miles, it is unknown of what could break down. Even though we were under no obligation to offer the customer anything, our sales manager did offer to split the repairs with the customer. We offered to pay ½ of the $3600.00 repair.
In response to giving him his money back, the money down was part of the financing bank contract.
**** *** did “make it go as a Repo” – the customer made that decision when he left the vehicle and not make the payments.
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