At-a-glance
Related Categories
Business Details
- Location of This Business
- 26875 Dixie Hwy, Perrysburg, OH 43551-1716
- BBB File Opened:
- 1/1/1975
- Years in Business:
- 86
- Business Started:
- 1/1/1938
- Date of New Ownership:
- 3/1/2015
- Business Incorporated:
- 2/1/1966
- Accredited Since:
- 11/1/1972
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 130
- Alternate Business Name
- Cronin Auto, Inc.
- GMC of Perrysburg
- Volkswagen of Perrysburg
- Hours of Operation
Sales
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 6:00 PM
- Sa:
- 9:00 AM - 5:00 PM
Service
- M:
- 7:30 AM - 6:00 PM
- T:
- 7:30 AM - 6:00 PM
- W:
- 7:30 AM - 6:00 PM
- Th:
- 7:30 AM - 6:00 PM
- F:
- 7:30 AM - 6:00 PM
- Sa:
- 8:00 AM - 1:00 PM
- Business Management
- Mrs. Connie Cronin, Controller
- Mr. Richard Cronin, Owner
- Mrs. Deanna Ludwig, Office Manager/Human Resources
- Mr. Ryan T Ort, General Manager
- Contact Information
Principal
- Mr. Richard Cronin, Owner
Customer Contact
- Mr. Eric Scott, Service Manager
- Mrs. Deanna Ludwig, Office Manager/Human Resources
- Additional Contact Information
Fax Numbers
- (419) 872-4441Primary Fax
- (419) 872-4441
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
[BBB Transcription via Ohio AG]
We were provided an estimate in December for a minor dent in my daughter's car of $1,631,14. We
dropped the vehicle off on 2/13/2024. I called on 2/14/2024 to verify the timeline and was told at least
two weeks and they were pulling it in that afternoon. 48 hours later I got a call that it was ready. They
didn't need to do as much work and didn't need parts that they thought they would need. However the bill
was only $46.02 less. Upon examination, they deducted parts of $367.51 but somehow added labor of
$324.40. How can you estimate 2 weeks but only keep for 2 days and add labor? How can you not need
parts but yet instead of deducting labor you add labor? This is very shady. I should have at the very
least been charged $367.51 less than the estimate, in additional to the labor associated with the parts
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Donald C
05/21/2022
Perrysburg Auto Mall Response
06/03/2022
This customer did purchase a 2012 Chevy truck from our dealership with 178,000. This vehicle was sold AS-IS. The customer was aware it was an AS-IS sale as he signed the acknowledgment at the time of purchase.
We are extremely sorry this happened. We never anticipate a breakdown, but with a vehicle with that many miles, it is unknown of what could break down. Even though we were under no obligation to offer the customer anything, our sales manager did offer to split the repairs with the customer. We offered to pay ½ of the $3600.00 repair.
In response to giving him his money back, the money down was part of the financing bank contract.
**** *** did “make it go as a Repo” – the customer made that decision when he left the vehicle and not make the payments.
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