Reviews
This profile includes reviews for Cackle Hatchery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 161 Customer Reviews
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Review fromNancy V
Date: 07/28/2025
1 starNot happy with them. I am short 4 birds on my order of 15. They say they ONLY guaranteed that I would have at least 15 birds alive when I opened the shipping container. I actually had 17. They ship a few more so that you will get at least the min of your order. After 24 hours, I am down to 11 birds. I think I should have all 15, but they say after I open the container, there is no longer a guaranteed of numbers that survive. I think whatever happened during shipping should at least cover the first 24 hours, BUT no. So, realize this before you order.
Cackle Hatchery, LLC
Date: 07/29/2025
As we discussed via email, our live arrival guarantee ensures that you receive at least the number of birds you ordered alive at the time of delivery. Your order included 15 chicks, and 17 were delivered alive to account for any possible early losses. While we understand how disappointing it can be to lose chicks after arrival, our policy, clearly stated at checkout, does not extend beyond the point of delivery. We appreciate your feedback and are sorry this experience didnt meet your expectations.Review fromDaniel B
Date: 07/03/2025
2 starsI have ordered from Cackle Nursery before and had very satisfying results. What's changed? I never received a notification of shipment and was surprised when I received a call from my post office yesterday morning telling me they had arrived. When I picked them up, they asked if I had a tracking number because there wasn't one on the box and without one they couldn't scan them as being delivered, and without doing that the *********** wouldn't receive their **** $15.00 shipping & handling fee. They were hesitant about letting me have them.When I returned home, after I got the chicks situated in their chicken coop and watched them eat and drink, I called Cackle Nursery to let them know there was no tracking number, yherefore I had no prior knowledge of a forthcoming delivery, and my post office couldn't scan it as delivered. I asked for a tracking number that I could give to the *********** so they could close out their delivery and get paid the $15.00 I paid to Cackle Nursery for **** shipping & handling fee. I was put on hold, lengthy holds, twice before being told, "That happens all the time. It's a glitch in our system." Well, if you have a glitch in your system, that you're obviously aware of, and for some time, fix it. Customers need and deserve advance notice of their deliveries and the *********** needs and deserves their $15.00 shipping & handling fee you already assessed the customer for. It doesn't look good and begs the question, "How much money is Cackle Nursery (apparently knowingly) stealing from the ***********?"I had one Buff Orpington chick die in transport and found two more Buff Orpington's dead this morning. They had shelter in a chicken house, non-medicated chick starter feed to eat, water to drink, bedding, moving air, and a lamp to get under, if needed and desired. This isn't my first chick rodeo! Cackle included only one (1) 'additional' Buff Orpington chick with my delivery of thirty (30) chicks. I'm two two (2) on my order.Cackle Hatchery, LLC
Date: 07/07/2025
i'm very sorry for this inconvenience and we are actively working to resolve this issue.Review fromElyse B
Date: 06/28/2025
3 starsOrdered 20 chicks- 7 were DOA-shipped with no heat and no grow gel for this large of an hatchery shipping without heat is unacceptable. Another 5 died within a few hours of picking up. **************** refused to re ship due to a a new $15 **** shipping fee even though that was paid for in the initial costs.Cackle Hatchery, LLC
Date: 07/07/2025
I'm very sorry that you've had this issue. I can assure you that we include hydrogel and feed in every shipment. A 3 day ship will often lead these resources being depleted. Per our guarantees and policies, we are only offering refunds and this was processed for you.Review fromStar C
Date: 06/16/2025
5 starsExtremely pleased with customer service and of course the chicks I received. I will continue to ordered knowing that the chicks arrive healthy. I have ordered Splash Ameraucana’s Black Ameraucana’s , French Red tailed Marans and the newest of their breed Chocolate Eggers. Can’t wait till they all start laying.Cackle Hatchery, LLC
Date: 06/20/2025
Thanks for your feedback!! Enjoy!Review fromNicholas M
Date: 06/10/2025
5 starsPeople blame Cackle Hatchery for the **** mess **** I have 7 chicks I got from Cackle, drove to get them 5 hours one way. They have tons of energy and look super healthy. Highly recommend Cackle Hatchery!Cackle Hatchery, LLC
Date: 06/16/2025
Thank you for the recommendation, and we wish you all the best with your flock! ????Review fromCindy P
Date: 06/07/2025
5 starsFriendly, knowledgeable phone response from employees. A few chicks were deceased on arrival but extras were included in shipment so I received the number I had ordered alive and well. No need to order or wait for replacements or get a refund, no hassles.Cackle Hatchery, LLC
Date: 06/10/2025
Thank you so much for your kind and understanding review! We're glad to hear our team was helpful and that your chicks arrived in good shape overall. While it's never ideal to lose any during transit, we're happy the extras ensured you still received your full order. We appreciate your support and hope your chicks thrivethank you for choosing Cackle Hatchery!Review fromCandace S
Date: 06/03/2025
1 starWORST COMPANY EVER!!!! BUYER BEWARE!!!! I bought 15 birds for $141. 4 were dead on arrival and over the course of 24 hours 15 flipped over and died. I have owned chickens for 15 years and have never had this happen. The chicks appeared sick as they flipped over backwards and died. All but one died and because I did not report the deaths with the 24 hours, Cackle said not their problem and it's my fault for not reporting it sooner. I have one $141 chicken, and Cackle succeed out of scamming me with pretty pictures for a box of dead birds!!Cackle Hatchery, LLC
Date: 06/05/2025
Again, we are very sorry that you had this experience. Our phone and email **** offered to go over setup with you. They both explained to you more about the policy agreed to when the order was placed. We have a live arrival only guarantee which requires loss to be reported within 24 hours of arrival. This is outlined in the policies and guarantees as well as noted on the packing slip shipped with each order.Review fromKRISTY M
Date: 05/26/2025
5 starsOrdered 15 Blue Egg Female Surplus and received 15 Ameracauna and 1 Cream Legbar. Ameracauna's were 5 black, 2 blue, 4 Lavender, 1 splash, and 3 that so far have solid white wings so assume will be white. The 3 white ones are the slowest growing ones. One chick arrived much smaller than the rest and a few were not well when received but I followed their ACV recipe, provided egg yolks and the increased heat they suggest. I had to hand feed one for a few days and gave that one sugar water - it has been weaker than the rest and not growing as fast still. They are two weeks old now and all 16 are still alive - even the tiny one and the struggling one. I have hatched/raised chicks for years, but Cackle's care sheet was different than what I would have normally done and grateful for their shipped chick advice as I haven't lost one chick yet! Very nice people and customer service to work with.Cackle Hatchery, LLC
Date: 05/28/2025
Thank you for taking the time to leave a great review!Review fromLarry B
Date: 05/22/2025
5 starsRecieved strong, healthy chicks plus 2 extras. Will happily buy from Cackle Hatchery again!Cackle Hatchery, LLC
Date: 05/23/2025
Thanks for sharing your experience!Review fromKim P
Date: 05/16/2025
5 starsLove Cackle Hatchery! I have been ordering from them since 2016. I pick up my chick's at the ******* location and am always greeted with kindness! Last pickup I received 4 extra chick's and all are healthy and doing great. Highly recommend Cackle Hatchery!!Cackle Hatchery, LLC
Date: 05/19/2025
Thank you for your feedback and recommendation!
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