Business ProfileforJackson Tree Service

These guys were great until they weren't. Make sure you **** and confirm EVERYTHING you want done because when there is a discrepancy, they DO NOT CARE ABOUT MAKING THINGS RIGHT!!!! Used them for years however, now they're too busy and lack effective communication needed to do the work correctly. And boy, they don't care about making things right. We had a miscommunication of what needed to be done and when they FINALLY showed up to do the work, I asked that they stop because they were not removing the branches we had agreed to. Hoping to get things back on track, (I literally have the name of the gal that takes the calls in my phone, I've had many great conversations and a good relationship with them over the years, I was and still am shocked at how disinterested they are and the tone of voice they took) I spoke with the management and after being spoken over and not listened to, I realized that we were going nowhere. I said, "Listen, I understand that we are just a small blip on your business map and that this is clearly of no concern to you. (we were getting ready to spend close to 3k, they had completed 1/2 the work)....she said, all of our jobs are a blip on the map". Sent us a bill for $2k and charged us a $250 "cancelation fee". Read their fine print, don't assume ANYTHING and be prepared to be challenged when they're wrong. They don't have time for the "little guys". ****** disappointed in how we were handled! Oh yea....and a few weeks after they supposedly "deadheaded a tree" we had a 4 foot limb come down, almost hit the house.....didn't deadhead very well!I'd recommend that you do your research on these guys.....Red Flags are Red Flags for a reason and this is your Red Flag! When things go wrong, and they will sometimes, it's how a company makes it right......they're not interested in that! ****** disappointed in the whole experience!