Business ProfileforSiding Repair Systems STL Inc.

In December of 2020 Siding Repair Systems was hired to replace two back doors for my home. A rear back entry door and a patio door was purchased through Siding Repair Systems. A deposit of $1,700 was paid to the sales person representing Siding Repair Solutions and a contract was signed agreeing to installation being completed. The sales person communicated it would be approximately 2 months before doors would arrive, roughly by the end of February. During the noted time, I had to call Siding Repair Systems inquiring about process monthly and often calls went unattended and messages not returned. The week of 06/01/2021 Siding Repair Systems notified me that they would be installing the two noted doors. Worker arrived on Thursday, 06/03/2021 and installed both doors. However, doors were damaged and craftsmanship was extremely poor to the point of either door not being able to be repaired back to factory specifications. During time of installation of doors, alarm contacts were damaged causing security issues to the home. Also, door strike pads, hinge mountings were poorly fabricated from the installer making the door a safety issue, screen door hardware was installed upside down, door casement was installed unleveled, no moisture barrier installed on either door as agreed upon, wrong door handles installed, screws protruding from trim, gaps in the doors themselves allowing an induvial to see outside and cool air to enter the home, cracked trim pieces, non-matching weather trim, screw holes around windows not filled in with caps, etc. . I understands that the job was not completed, however, due to the poor craftmanship, the contractor was terminated from the job to prevent more damage to the home and failure to follow basic directions. Siding Repair Systems had completed a previous job installing new soffits on the home in March of 2020. I did make a claim under 1-year warranty with the salesperson to have one of the soffits fixed due to poor craftsmanship. This issue has also gone unresolved for seven months. At this time, Siding Repair Systems has ghosted me as well as the salesperson and not returning phone calls to set up any type of reconciliation regarding this project. Communication is a constant battle with this organization and their ability to return customers phone calls or address any horrible craftsmanship.