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Find a Location

Pass One Hour Heating & Air Conditioning has 1 locations, listed below.

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    Business ProfileforPass One Hour Heating & Air Conditioning

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/31/2019

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HVAC

    Products & Services

    Heating, Ventilating & Air Conditioning Service

    Business Details

    Location of This Business
    208 Rushing Dr, Herrin, IL 62948-3713
    BBB File Opened:
    11/21/2002
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    12/13/2000
    Accredited Since:
    10/31/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Closed
    Business Management
    • Mr. Francis Pass, President
    • Emeri Farnam, Call Center Manager
    Contact Information

    Principal

    • Mr. Francis Pass, President

    Customer Contact

    • Mr. Francis Pass, President
    • Emeri Farnam, Call Center Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired this company to replace a gas pipe in my home. This company caused major damage to a joist, beam, and siding. I have over $20,000.00 damages and could be more. This company has been giving me a huge runaround about paying for the damages they caused.
    Read More

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melody S

    5 stars

    02/08/2024

    My *********** had a new a/c & heating unit put in a little over a year ago & couldnt be happier! Its good to know some people still have the values of caring not only about people but integrity and honest! ********************* came today for regular *************** was so shocked that he not only went into detail when I asked him a question & explained it in terms I could understand but also gave me a few tips. I appreciate *******************, *****, & all of Pass for their character that they show in their business dealings & how they stand behind what they sell & do! Thank ********* Bless your company for their ********* values.

    Pass One Hour Heating & Air Conditioning Response

    02/09/2024

    Thank you so much for your kind review! We're so happy to hear that we could provide you with such quality service!

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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