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          FTL Finance has 1 locations, listed below.

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            • FTL Finance

              820 S Main St Ste 300 Saint Charles, MO 63301-3306

              BBB Accredited Business

            Business ProfileFTL Finance

            Consumer Finance Companies
            BBB accredited business

            Contact Information

            820 S Main St Ste 300

            Saint Charles, MO 63301-3306

            Visit Website
            (314) 469-8951

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 2:00 PM
            Closed

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            Get a Quote

            Customer Reviews

            1.17/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/7/2021

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Consumer Financing,

            Financing packages are available for every type of home improvement project: HVAC, plumbing, electrical, remodels, appliances, windows, and doors.

            Homeowners can more easily afford an upgraded accessory or a maintenance contract when the expense is broken down into payments.


            Products & Services

            FTL Finance offers convenient fixed interest rate financing for residential HVAC (heating, ventilation, and air conditioning) equipment purchases.

            Business Details

            Location of This Business
            820 S Main St Ste 300, Saint Charles, MO 63301-3306
            BBB File Opened:
            2/9/2006
            Years in Business:
            22
            Business Started:
            4/22/2002
            Business Started Locally:
            4/22/2002
            Business Incorporated:
            4/22/2002
            Accredited Since:
            6/7/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            38
            Alternate Business Name
            • FTL Capital Partners, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Lauren Scanio, Senior Customer Service Manager
            Contact Information

            Principal

            • Lauren Scanio, Senior Customer Service Manager

            Customer Contact

            • Lauren Scanio, Senior Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/02/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            On 11/17/22 I signed contract (number *******) to purchase a furnace from FTL for one of my rental properties in VA for 5,625.00 with no interest if paid off within 12 months. Please note that on the contract it has "12 MONTHS SAME AS CASH. MUST SELECT 60 MONTH TERM OR GREATER," I called them before I signed and was told to check the box "REGULAR FINANCING." I was also told by A-1 American Service in Virginia who referred me to FTL and who installed the furnace, that there's no interest if paid off in 12 months. I paid off the agreed price of 5,635.00 within 12 months and now they FTL charged me interest of 966.10 which I paid today ( l didn't want them to mess up my credit). FTL should refund me 966.10
            Read More
            Read 11 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sherry G

            11/21/2023

            DO NOT USE!!! BEWARE!!! I needed a new heat pump. I used this company to pay for it. I took out a HELOC and paid this bill off within 2 weeks. I have proof. My bank litterly wrote the check ftom my heloc. I didn't hear a thing from this FTL Finance after paid in full untill THREE YESRS LATER. They are now harassing me and my family that I owe them over $300. THIS COMPANY IS A SCAM!! I will fight this company and warn everyone I can to avoid!!
            Read 5 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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