Business ProfileforCPAP Store Las Vegas

I have been purchasing CPAP products from the CPAPSTORE for well over 5 years now. On November 14th 2023 I went to purchase a new CPAP machine and told the associate which model I had and how it worked great for me. Rather than selling me what I currently used he sold me on what he called the "latest & greatest" new machine. I trusted him and based on his recommendation I purchased the unit for $ 1,487.99. For whatever reason this unit has a different cadence than my breathing pattern and works and sounds different than my current ResMed CPAP. For whatever reason it is noisy and makes a popping sound that keeps me awake. Since I couldn't get a good nights sleep I went back to the associate and explained to him my concerns and he stated it was common and he adjusted the machine to a different setting. Unfortunately the adjustment didn't work and after struggling for weeks with bad sleep I went back again and told him I am really having trouble sleeping with this unit. He said he couldn't do anything but assured me he would speak to the owner and she would reach out to me about purchasing the unit I originally requested. After waiting 3 weeks with no follow up phone call I went into the store again today. The associate acted as if nothing had happened and I felt betrayed. The fact they have no empathy or consideration for their clients who spend thousand of dollars on CPAP equipment that is sold at an enormous markup is disheartening to say the least. I rely on my CPAP for my quality of life and the fact this company blatantly ignored my pleas for assistance is just unconscionable and demonstrates this company has no integrity or compassion for its customers. My only reason for writing this long review is to hopefully prevent someone else from making the same mistake as I made in entrusting this store with their sleep care.