Business ProfileforColor Zone Collision, Inc

We brought our van **** after a fender ****** with the sliding door open, which created minor damage to its front end and prevented it from closing completely. The repair for that damage and the paint job look nice. Apart from that, the full experience was incredibly disappointing. We dropped off the van on August 5th, and we were unable to pick it up until September 7th. The first couple of weeks made for an extended waiting period for parts. The owners assistant returned perhaps half the calls she said she would. After they had the van for three weeks, I went in person to ask when it was going to be ready. On that visit, the owner was non-committal, and I detected what came across as defensiveness. The assistant mentioned they hadnt done a repair like this before not reassuring! They couldnt figure out how to fix it. When the owner called later, he said they had figured it out all that they had to do was pull out the bottom of the door that had been bent in. It took them three weeks to figure that out?! Labor, at $54 per hour, doubled Im convinced that part of that charge involved my wife and me paying for them spending time scratching their heads about what the problem was. On the Yelp page, the owner said this: Receive a free estimate on your repairs! Make sure you know what you are paying for before you leave our auto shop. His statement goes on to say that a discount was available for paying out-of-pocket. Dont count on it! No discount for us. When all was said and done, the cost was over twice the amount of the initial estimate. When we picked up the van, the owner didnt walk us through the repairs that had been made. While the job itself looked good (for the most part), the owners manner of doing business leaves a LOT to be desired. We would encourage anyone thinking about using Color Zone for the repair of their vehicle to think long and hard, and then think about taking it somew**** else.