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Business ProfileforMega Modz
At-a-glance
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Business Details
- Location of This Business
- 16112 SW 13th Ave, STE C, Miami, FL 33169
- BBB File Opened:
- 5/25/2012
- Years in Business:
- 14
- Business Started:
- 3/29/2010
- Business Incorporated:
- 3/29/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Mega Modz Planet LLC
- Contact Information
Principal
- Mrs. Natalia Matsyushevskaya, President
Customer Contact
- Mrs. Natalia Matsyushevskaya, President
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kenny B
11/05/2023
Mega Modz Response
11/09/2023
Hello,
Our mod controllers are heavily reviewed by the community including video tutorials and product impressions. Instructions are transparently listed on the site, there are also forums community where every question can be answered by other gamers or Mega team experts.
The customer contacted support team after receiving the product and trying it not being happy about how it worked.
He was given tips on fast reload and other mods, provided with all tutorials and decided to return the product.
We have no problem with returns and have a return and warranty policy listed on the site transparently. As long as the prodoct is sent back to us within indicated time frame and the controller is not damaged, you get a refund within 2-5 business days. A restocking fee is withheld for every return as controllers are custom made.
We have adviced in the policy and provided steps on how to proceed but kept on getting emails about waving a restocking fee and never received the product.
The language used with reps in the last emails was less than appropriate as well. We will provide and operate exactly as per the Policy the customer is aware of.
Mega Modz Response
11/09/2023
Hello,
Our mod controllers are heavily reviewed by the community including video tutorials and product impressions. Instructions are transparently listed on the site, there are also forums community where every question can be answered by other gamers or Mega team experts.
The customer contacted support team after receiving the product and trying it not being happy about how it worked.
He was given tips on fast reload and other mods, provided with all tutorials and decided to return the product.
We have no problem with returns and have a return and warranty policy listed on the site transparently. As long as the prodoct is sent back to us within indicated time frame and the controller is not damaged, you get a refund within 2-5 business days. A restocking fee is withheld for every return as controllers are custom made.
We have adviced in the policy and provided steps on how to proceed but kept on getting emails about waving a restocking fee and never received the product.
The language used with reps in the last emails was less than appropriate as well. We will provide and operate exactly as per the Policy the customer is aware of.
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