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          Nation Motor Club, LLC has 1 locations, listed below.

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            Business ProfileNation Motor Club, LLC

            Towing Company
            BBB accredited business

            Contact Information

            5600 Broken Sound Blvd NW

            Boca Raton, FL 33487-3515

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            Email this Business
            (800) 338-2680

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            Customer Reviews

            1.24/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            107 complaints closed in last 3 years

            33 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/29/2015

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            5600 Broken Sound Blvd NW, Boca Raton, FL 33487-3515
            Email this Business
            BBB File Opened:
            9/3/2008
            Years in Business:
            46
            Business Started:
            2/27/1978
            Business Incorporated:
            8/1/2014
            Accredited Since:
            4/29/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            122
            Alternate Business Name
            • Nation Safe Drivers
            Business Management
            • Mr. Richard M Sothen, Vice President
            Contact Information

            Customer Contact

            • Mr. Richard M Sothen, Vice President
            • Stephanie Pearl, Chief Legal Officer
            Additional Contact Information

            Fax Numbers

            • (561) 226-3608
              Primary Fax
            • (561) 226-3613
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            107 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company will go out of its way to avoid actually covering any claims. There have been two separate events in the past 6 months, both of which were refused to be covered by the *** with their creative reasons. The first incident resulted in them successfully convincing me and the dealership that I do not have coverage, however this is patently false as was determined earlier this week. This latest issue is in regards to claim #BIT00-10491937, which relates to a previous uncovered issues from August 2023. This latest claim in the amount of $345.56, which required spending at least 4 hours on the phone with their customer representatives from Monday April 1st, Wednesday April 3rd, and Friday April 5th, being given other phone numbers to call, asked to upload documents, then being asked to email documents, then being told the documents are not sufficient when at first they were sufficient. I do not recommend that anyone conduct ANY business with this company as they collect money on the initial premiums and then refuse to pay out any claims.
            Read More
            Read 106 More Complaints

            Customer Reviews

            33 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karin L

            08/15/2023

            My cat was totaled and paid off. They will not cancel the coverage or contact the lender. I am owes a refund... and apperntly an "administration fee" that I had no clue I also paid for. This is bogus and the woman I talked to about cancelling was very arrogant and rude. I just want this policy i was jnaware i had cancelled.

            Nation Motor Club, LLC Response

            08/29/2023

            Thank you for your inquiry. The *** product is a debt cancellation agreement between you and your lender. Our organization is the program administrator, and our responsibilities include assisting the lender with the determination of the *** benefit amount in accordance with the contract terms and the program underwriter's guidelines. After reviewing the call to our team, we requested more information from you in order to review your claim but you did not allow us the opportunity to assist -- and ultimately disconnected the call. As for your allegations, we reviewed the call recordings and found no evidence of any unprofessional behavior by our staff. With that said, we still require documentation in order to close the *** claim. Additionally, it is your responsibility to contact the lender and gather the required documents to complete the claim. Finally, the administration fee is to the dealership and not to the borrower. Thank you for this opportunity to explain our position.
            Read 32 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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