Customer ReviewsforThe Responsive Auto Insurance Company

If I could give them a ZERO I would. Horrible communication! I felt like a full blown ***** having to call and leave messages for the claims adjuster just to know the status of my claim. It took 2 weeks and an escalation to be informed that they were still investigating coverage of THEIR client. They had old information, had me send forms (title and ownership info of my car) to a generic email and then 12 days later call my number and ask for the PREVIOUS owner and claim that the info online is old from the **************** I sent you the title! You have my phone number, my email and you still ask for previous owner by name? Hes a completely different gender! Over a month later I basically get the finger and told to figure it out because the automobile is still at the tow yard as a total loss accruing fees after I RELEASED the car to them, as their adjuster asked me to do, 1 day after the accident. They are ridiculous. They are cheap for a reason.

La peor compañia de seguros en la lluvia del 20 de enero del presente año no vi una calle llena agua porque estaba muy oscura no habian luces alla y es llena de tierra resulta que el carro al entrar a esa calle se le subio el agua hasta mis rodillas se me apago y me baje de el carro a empujarlo de para atras con la ayuda de mi pareja lo sacamos del agua y lo intentamos prender a la final mi mama llego ayudarme y me dio cables de inicio y prendio al dia siguiente funciono bien pero a las 8 o 9 de la noches mas o menos se apago por midtown lo intente prender y logre traerlo a la casa pero cuando llego a la casa se apago y mas nunca volvio a prender lo reporte al seguro dias despues esperando haber si el carro se secaba y volvi a su normalidad al ver que no funcionaba y que el arranque era desforzado tome la decision de llamar al seguro para hacer el claim la mujer que me contesto me pregunto que dia habia sucedido el hecho y le dije que no me acordaba ella me dijo que para poder abrir un claim que le diera una previa mas o menos de cuando fue entonces dije una fecha que no era 27 de enero, pues la mujer del seguro me habia dicho que era una PREVIA DE CUANDO SUCEDIO MAS O MENOS, y le dije que porfavor me ayudaran ARREGLAR el carro ya que yo no tenia como hacerlo arreglar, despues de todo esto viene un investigador llamado ERIC TOLEDO y me dice que hay que investigar porque aparentemente todo es un fraude que no es cierto que el carro se alla inundado que no es posible que el carro le hubiera entrado agua en la gasolina, que eso era que yo habia rentado el carro, despues me dijo que eso era posiblemente un enemigo mio que le hecho agua al tanque de la gasolina y a el aceite cuando todo lo del aceite va en el motor y es imposible abrir la tapa del motor sin llaves de carro para abrirlo y poder jalar la palanca que abre el capo del carro y mas cuando mi casa tiene camaras y alerta sobre quien pase por mi casa ya que tiene detector de movimiento son unos ladrones este segu

English:

The worst insurance company in the rain of January 20 of this year I did not see a street full of water because it was very dark there were no lights there and it is full of dirt it turns out that the car when entering that street the water rose to my my knees went out and I got out of the car to push it backwards with the help of my partner we took it out of the water and tried to turn it on at the end my mom came to help me and gave me the start cables and it turned on the next day it worked fine but at 8 or 9 at night more or less it turned off in midtown I tried to turn it on and managed to bring it home but when I got home it turned off and never turned on again I reported it to the insurance days later hoping to see if the car was It dried and returned to normal when I saw that it did not work and that the start was forced, I made the decision to call the insurance to make the claim, the woman who answered me asked me what day the event had happened and I told her that I did not remember she told me He said that in order to open a claim that I give him a preview more or less of when it happened then I said a date that was not January 27, because the insurance woman had told me that it was a PREVIEW OF WHEN IT HAPPENED MORE OR LESS, and I told her to please help me FIX the car since I did not have how to get it fixed, after all this an investigator called ERIC TOLEDO comes and tells me that I have to investigate because apparently everything is a ***** that it is not true that the car was flooded that it is not possible that the The car would have gotten water in the gasoline, that was because I had rented the car, then he told me that it was possibly an enemy of mine who had leaked water into the gasoline tank and the oil when all the oil goes into the engine and it is impossible to open the engine cover without car keys to open it and be able to pull the lever that opens the hood of the car and more when my house has cameras and alerts about whoever passes by my house since it has a motion detector they are ******* this I followed