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          Find a Location

          Trident Society has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileTrident Society

            Cremation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 NW 70th Ave STE 200

            Plantation, FL 33317-2901

            Visit Website
            (954) 556-9400

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/19/2016

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Trident Society is a California cremation society, providing respected, dignified, direct cremation services from five California locations, and through partners nationwide. Trident Society has served tens of thousands of families with affordable cremation in California.

            Products & Services

            This company offers cremation services.

            Business Details

            This is a multi-location business.

            Find a Location

            Trident Society has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              100 NW 70th Ave STE 200, Plantation, FL 33317-2901
              BBB File Opened:
              4/21/2016
              Years in Business:
              51
              Business Started:
              1/1/1973
              Accredited Since:
              4/19/2016
              Alternate Business Name
              • SCI Direct, Inc.
              Business Management
              • Mr. Timothy Nicholson, President
              • Mr. Andres Martinez, Customer Engagement Manager
              • Ms. Dolores Ramos, SVP of Operations
              • Mr. Cortney Mills, Vice President of Marketing
              • Ms. Veronica Perlaza, Director of Operations
              Contact Information

              Principal

              • Mr. Timothy Nicholson, President

              Customer Contact

              • Mr. Andres Martinez, Customer Engagement Manager
              • Ms. Dolores Ramos, SVP of Operations
              • Mr. Cortney Mills, Vice President of Marketing
              • Ms. Veronica Perlaza, Director of Operations
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/24/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Received refund check $2049.00 to cancel prepaid cremation due to class action lawsuit.. I accidentally tore the check into 3 pieces.. taped it up.. called bank. Manager said to try and deposit. Tuesday am I received notice from my bank it wasnt usable.. I called sci customer service.. he said get the check back .. write void and mail it for a replacement check. Bank no longer had my check.. bank operations manager gave me a copy of the torn check and a copy of my checking statement stating check was not usable I then fed ex all necessary copies to the address in ******************.. it was received last Wednesday .. Monday this week emailed customer service again.. someone replied we received papers and they are in for review It should not take this long to verify the check was not usable so it was never cashed what is my next step please
              Read More
              Read 14 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kim W

              08/05/2024

              I've had nothing but issues since the beginning of signing up; now I'm delinquent on payments because of a credit card issue, but trying to follow the directions on the bill I received in the mail does not work. When I spoke to someone on the phone (customer service) they told me to do something DIFFERENT, which was also unsuccessful. If its this difficult just to find/create my account, log in, and update my payments, AS THE ACCOUNT HOLDER, I cannot imagine how frustrating and such a waste of time my family would have after I'm gone. I finally called them to cancel my account for a refund of the money I've invested so far. They will be "mailing out cancellation forms". How can I "already have a registered account" but when I click on 'forgotten password', my email address doesn't exist in the system? I never signed up for an online account because I wasn't even notified that it was an option! Such a huge mess and waste of my time and money. I better receive a FULL refund for everything I've invested so far.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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