Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          CarBrain, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforCarBrain, LLC

            Auto Appraiser
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.87/5stars

            Average of 522 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/14/2017

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            CarBrain buys cars in less-than-perfect condition, like wrecked, broken-down and collision damaged cars.

            Business Details

            BBB File Opened:
            8/29/2017
            Years in Business:
            6
            Business Started:
            7/12/2017
            Business Incorporated:
            5/29/2017
            Accredited Since:
            12/14/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Damagedcars.com
            • TowCash
            Business Management
            • Marcin Ladowski, COO
            • Gladys Bunch, Director of Operations
            • Mr. Oscar Bohorquez
            Contact Information

            Customer Contact

            • Rana Lolo, Accounts Payable and Receivable Staff
            • Maha Mourad, Secretary
            • Fares Chamoun, President
            • Fadi Chamoun, Vice President
            • Marcin Ladowski, COO
            • Gladys Bunch, Director of Operations
            Additional Contact Information

            Email Addresses

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            11/22/2023 CarBrain offered a "guaranteed" price of $395 for my **** F-150.I was completely honest with the online information regarding my truck.They sent a THIRD PARTY tow company to pick it up and pay the $395 Driver spoke no English and communicated with me uncomfortably through his translator app on his phone.He immediatly offered only $50. I refused. He then contacted CarBrain (twice) and came back with an offer of $100, all the while using his phone to awkwardly communicate.I still refused and he called again. He came back and said the $100 was firm.I sensed the driver was becoming irritated after going around with him not understanding for 2 hours.I am 70 years old and having believed he was speaking with a CarBrain representative and having told everyone I sold my truck, I felt somewhat intimidated and believed that I had no choice and I reluctantly took the offer, just to get him to leave.That day sfter contacting CarBrain and speaking with ***** (who was very professional) I insisted on my truck back or the $295 shortfall on their promise.12/8/2023 ***** said my truck had already been stripped for parts and offered a $50 Amazon GC. I refused and they would not offer an optional resolution.They guaranteed $395 and the driver swindled me by renegotiating the CarBrain quote with their permission.I wanted my truck back. That not being possible I want the $295 difference to fulfill their $395 promise to settle this matter.ATT: Copy of Email from CarBrain Rep
            Read More

            Customer Reviews

            522 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Art R

            03/07/2024

            Carlos was great. The process was efficient and straightforward. The local tow company, Haddick's, came over right as planned, managed to squeeze a flatbed tow truck up our narrow inclined driveway. Andre, the driver was pleasant and helpful in every regard. The payment was effortless and no hassle. The entire process was amazingly simple and efficient. While the initial ads suggested that the minimum that would be paid for a car was $500...and the offer that we chose to accept was below that, I feel that CarBrain came through for us and we definitely would recommend them to anyone we might know who have a vehicle that they need to dispose of an would prefer to receive a cash amount rather than just donating it for free, a tax credit or for a hotel voucher at a hotel that will not accept pets. The follow up was superb as well. Carlos was great and provided excellent customer service ! Thank you CarBrain ! *** *** ****** ****** ****** **********

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.