Business ProfileforBrandsMart USA

I have been a loyal shopper at Brandsmart for several years, consistently utilizing their leasing program to purchase items. During this time, Mrs. ***** has always been my go-to representative. Her exceptional personality and ability to connect with customers have made my shopping experiences enjoyable and fruitful. I've never encountered any issues with her professionalism or honesty.However, my recent experience with Brandsmart has left me disappointed and frustrated. Without prior notice, I discovered that the leasing program, which I had relied on for so long, had been suspended from the site. Despite receiving a balance statement indicating I owed $913.00, I was taken aback when attempting to settle this amount. Upon contacting Brandsmart, the individual I spoke to provided conflicting information compared to what had been previously communicated to me, witnessed by both the store manager and ***** during our phone conversation.Upon visiting the store to resolve the matter, I encountered further discrepancies in the information provided by a person named ****, who displayed unprofessional behavior and attempted to alter the previously agreed-upon terms. As someone who values clear communication and professionalism, I found this experience disheartening.Despite my willingness to adapt to changes, I cannot overlook the lack of transparency and professionalism exhibited during this ordeal. As a result, Brandsmart has lost a valued customer who has spent upwards of $10,000 in their store over the years. I will not be returning to utilize the leasing program, and I feel compelled to caution fellow consumers to document and record all interactions with Brandsmart representatives.For those seeking exceptional customer service, I highly recommend visiting ***** at Brandsmart. She consistently provides a superior level of service and professionalism, ensuring a positive shopping experience.