5 Customer Reviews
Review from Matthew G
1 star06/02/2024
This company is predatory and dosen't know what they are doing. I have a car loan that is on auto pay for more than what is my minimum. The day my loan is set to be paid with autopay THAT THEY SET UP THE DATE FOR I get a call for not making a payment. They reported to Taransunion that I did not make a payment for March I belive it was and checked my bank statement and I have a payment to HAPO for the month and the months prior and after. They call me at least 10 times a month. Then when you try to talk to them after they contact you they don't know what is going on. This company does not even allow you to make a payment outside of auto pay without a fee. This company is quite predatory, unprofessional, and I would argue practice illegally due to them calling from multiple numbers often blocking their number, falsely reporting to credit agency's, and Falsely reporting payments as not paid.
HAPO Community Credit Union Response
06/03/2024
HAPO CCU is in receipt of the complaint reported through the Better Business Bureau. In accordance with privacy regulations, we cannot provide detailed information regarding our response. HAPO will contact you directly.
Sincerely,
HAPO Community Credit Union
Review from Robert H
1 star05/01/2024
They may know how to play the BBB game, but read the reviews of this credit union. We were talked into using them by a car dealership. What a mess. First, our insurance company messed up and didnt make them the beneficiary on the policy. No problem... corrected it. We thought all was done. Now, 2 months later, they threaten us that if we can't prove that we had the insurance correct for the time that it was wrong, they would bill us $670 for two months. After making 4 phone calls and a video call, they claim that all is good and we won't be charged. The service rep said that the letter went out before our insurance was fixed, which was completely inaccurate. I totally expect to get the threatened bill. I won't waste my time with BBB, but will go directly to the AG's office. Bottom line, DO NOT USE THIS COMPANY!!HAPO Community Credit Union Response
05/03/2024
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I did confirm with our loan support department that we received all the correct information from your insurance provider and no further action is required. Please accept our apologies for this inconvenience and your experience with HAPO.
Review from Michele O
1 star11/17/2023
Someone opened up a fraudulent account in my name and HAPO won't close the account. They referred me to a website on credit reports. They stated they need a notarized affidavit to help me, but they evidently didn't need any real proof to open the account.Review from Brett P
1 star04/21/2023
Worst credit union on the planet. Never have I been charged a service fee for paying my payment with debit card online, yet this criminal bank charges an additional $12. Its free if you set up automatic withdrawls which makes no sence because its literally the same transaction. Nothing but bad reviews from customers yet BBB gives a+ rating showing BBB is a fraud also. Do not Bank with Hapo Community Credit Union.Review from Chyenne B
1 star01/14/2022
Credit unions are supposed to have less fees than big banks. Ive been charged more fees in the 2 years Ive been with this company than all 10 years I was with a big bank. I wish I could give 0 stars! The service ***** the fees are charged ***** nilly whenever they feel like it not following a clear structure and then when you call they always give you a hard time!
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