Business ProfileforBlindsgalore

I placed an order for 6 shades from blindsgalore on 4/22/2024 for $1,208,79. This business commits to custom fit window coverings. They have a guarantee for exchange of 4 shades. I have been in contact with the company and provided documentation of the issue. I would like a refund of all 6 shades. The issue is that the product specifications on the website are inaccurate. The website indicates the shades require minimum inside mount depth of 3/4. My windows have a flat piece of trim that is 3/4-7/8 deep depending on the window. The company sent two sets of brackets, both of which require at least 1 deep trim to mount. The company is telling me that my trim is the issue. They also attempted to blame their manufacturer, saying they cant micromanage how the factory makes the hardware. My window trim meets the specified minimum mount depth, a flat piece of trim at least 3/4 deep. The brackets provided would never fit on a window with inside trim less than 1 deep. I followed the measuring instructions on the website.The company will remake 4 of the 6 shades that mount outside (rather than inside, which is not desirable), and no refund or replacement without additional cost for the other two. This should not cost me any additional money since the product description is incorrect and I never would have purchased these shades if the correct specifications were provided. I would like a refund but would settle for replacement of all 6 shades with outside mount at no additional cost.