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Find a Location

Mossy Nissan Chula Vista has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mossy Nissan Chula Vista

      1885 Auto Park Pl Chula Vista, CA 91911-6179

      BBB Accredited Business
    • Mossy Nissan Chula Vista

      4625 Brinnell St San Diego, CA 92111-2301

      BBB Accredited Business

    Business ProfileforMossy Nissan Chula Vista

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/20/2015

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers automotive sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Mossy Nissan Chula Vista has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mossy Nissan Chula Vista

        1885 Auto Park Pl Chula Vista, CA 91911-6179

        BBB Accredited Business
      • Mossy Nissan Chula Vista

        4625 Brinnell St San Diego, CA 92111-2301

        BBB Accredited Business
      Location of This Business
      1885 Auto Park Pl, Chula Vista, CA 91911-6179
      BBB File Opened:
      5/2/2013
      Years in Business:
      12
      Business Started:
      11/29/2011
      Business Incorporated:
      11/29/2011
      Accredited Since:
      3/20/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mossy Nissan Chula Vista Inc
      Business Management
      • Ms. Patsy Jones, Corporate Purchasing Manager
      • Mr. Kenny Afshar, COO
      • Mr. Philip Edward Mossy, President/CEO
      • Mr. Peter Mossy, Vice President
      • Mr. Robert Piantedosi, General Manager
      Contact Information

      Principal

      • Ms. Patsy Jones, Corporate Purchasing Manager
      • Mr. Philip Edward Mossy, President/CEO

      Customer Contact

      • Ms. Patsy Jones, Corporate Purchasing Manager
      • Mr. Kenny Afshar, COO
      • Mr. Robert Piantedosi, General Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cecilia I

      1 star

      08/28/2024

      Service Advisor **** ****** conducted a service without our approval, even when we asked him ******** times that we only needed an oil change, he charged us for $1100, we spoke to manager ******* ********* and he never followed up with us in regards the complain, I called multiple times to get a response and I was finally able to get in touch with him after almost a month after, but there wasnt any solution the manager was rude, racist, unprofessional and he insulted my mom (who was the one taking the car to service) saying she was disable to take her own decisions. When they knew my husband was in contact with service advisor and was clear about the request. The last day I spoke to the manager he literally told me he didnt want to help me and that he was not going to do anything in regards my complain.

      Mossy Nissan Chula Vista Response

      08/31/2024

      We presented recommendations that were approved, paid for by the driver, and were completed by the technician. I just spoke with the owner of the vehicle (daughter) and she was upset that these recommendations were presented and charged (with approval) when the initial appointment was for an oil change only. Based on our desire to have happy satisfied clients and our appreciation of this client's past business and patronage we are going to refund $985.10. We also apologize for any miscommunication and the perceived negative interaction.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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