Business ProfileforGuild Mortgage Company LLC

Following our participation in a forbearance program during the Covif pandemic, we attempted yo Negin working with Guild Mortgage Loan Counseling Mitigators to avoid foreclosure. My husnad is currently worling 12-14 hour workdays out of state and therefore asked me to be the [rimary contact foe Guilf to communicate with throughout the process, In order to arrange this, we were asked to complete and submit a third party authoruzation form. After completing the form, we subsequently have submitted the form over eight times, via fax, email, and regular mail. Each of these was deemed inadmissible by Guild, for reasobs ranging from illegibility to being incomplete, and then last week Guild informed us we were using the wrong form and sent us a bew one to complete, which, oddly, contained exactly the same info as the first. I submitted the new form the same day and Guild rejected it for lack of a "wet signature" but did not explain what that meant. Because of the long delay in communication, since I can not communicate concerning the loan with Guild until this form is accepted, our loan is now in foreclosure. I believe we have tried to accommodate Guild in every manner possible and it has all been apparently for naught. My husband has also attempted to make several payments to Guild since November, and has been told that he is unable to do so,, for one vague reason or another. We are desperately trying to save our home. I t seems incredible to me that with today's technology and the (assumed) expertise of Guild's Loan Counseling mitigators, that someone has not accepted the form or contacted me directly to explain the problem and help create a solution. As for my husband being roadblocked from making payments. I literally have no idea what's going on. I am seeking resolution to this simple clerical issue as well as answers regarding the stymied payments. i