3 Customer Reviews
Review from Nicholas A
1 star10/05/2023
I purchased a used Audi for my teenage daughters from a private party, and had experienced problems in Scottsdale and had it towed to Audi-Penske North Scottsdale. They quoted all types of work unrelated to the problem I had, in addition to the suspected problem, surpassing $5,000. I had a few general quotes problem for a small fraction of that amount, and decided to have the car towed to a different service location to avoid unnecessary and egregious charges. I agreed to pay an evaluation fee of just over $200, and when I tried to get the car towed, they held the vehicle "hostage" until this fee was paid, which wasn't even billed to me yet! I have been struggling to get the car to a more honest, ethical and reliable service center, and Audi North Scottsdale would not furnish the keys to the towing service that I had been waiting for over 4 hours. Within 2 minutes of receiving their bill, I promptly remitted full payment. I would caution anyone considering their service to get a competitive quote from another location.
Audi North Scottsdale Response
10/10/2023
******************** brought his vehicle in with a coolant issue, we quoted $219.50 to diagnose. *** diagnosis fee was acknowledged and agreed to by the client prior to inspection. During the diagnosis inspection the technician found the thermostat housing faulty; client declined the repair. Included with the diagnosis is a complimentary multi-point inspection of the entire vehicle. We include this full inspection to ensure the vehicle is safe and provide the client a thorough health report of their vehicle. During the **** the technician quoted a minor oil leak,two tires, alignment and lower control bushings, all normal items for a seven-year-old, 100k miles vehicle; client declined the work. *** Service Advisor assisting ******************** made several attempts to contact him and collect diagnosis payment but was unsuccessful. A tow truck arrived to remove the vehicle, but we were unable to release until payment was received. Once payment was collected, the car was released.
***************************, Audi North Scottsdale Service Director responded to an email from ********************, asking what we could do to make the situation better. ***re was no response from the client. Audi North Scottsdale provided the services requested. *** client received a quote and approved the work performed. At this time Audi North Scottsdale will take no further action in this matter.***********************
General Manager
Audi North ScottsdaleReview from Brian G
5 stars06/23/2023
***************************** and the rest of the team in the service department are amazing. They go above and beyond to provide a great experience. If you buy from Audi North Scottsdale, rest assured that they have one of the best service departments in the country,Review from Luc M
5 stars04/06/2023
I want to say a big THANK YOU to ************ at Audi North Scottsdale. Car buying can be a hassle, but he truly made the entire process easy for us. He took the time to make us a video of the vehicle and answer our specific questions about features and pricing to help us make sure it was right for us. When we arrived for the test drive, we received a warm greeting, and the car was already prepared for us. There was one minor feature the car didnt have, but he got it sorted out quickly without us even having to ask. Really great service THANK YOU!
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