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About

About This Business

This business offers electronic recycling services and buys and sells used electronics. 

BBB Accredited Since: 6/27/2017

Years in Business: 17

Products and Services

Cell Phone Recycling, Device Protection Plan, Laptop Recycling, Retail Kiosks, Smartwatch Recycling, Tablet Recycling, Wholesale Devices

Business Details

BBB File Opened:
8/30/2012
Business Started:
11/6/2008
Business Incorporated:
1/17/2017
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Gazelle
Business Management:
Ms. Haley Neal, Customer Care Manager
Ms. Aissa Thomas, Customer Care Supervisor
Mr. Michael Walzak, VP Customer Care
Ms. Claire Calvet, Manager
Ms. Michelle Dixon, Customer Service Lead
Mr. Matthew Furlong, CEO

Additional Contact Information

Principal Contacts
Mr. Michael Walzak, VP Customer Care
Customer Contacts
Ms. Haley Neal, Customer Care Manager
Ms. Aissa Thomas, Customer Care Supervisor
Mr. Michael Walzak, VP Customer Care
Ms. Claire Calvet, Manager
Ms. Michelle Dixon, Customer Service Lead
Additional Phone Numbers
Other Phone: (858) 255-4111
Additional Email Addresses
Primary: Email this Business

Additional Information

Payment methods
  • Cash
Business Categories
Electronics Recycling

Latest Reviews

  • Shannon W

    "I sent my phone in September to Gazelle via their prepaid box for them to buy. I watched the tracking via my postal account and verified it arrived." ... Read full review

  • Haliey H

    "On November 5, 2025, I drove a total of 16 miles (8 miles each way) during my lunch break to use the ecoATM kiosk located at *************************************************** to sell my iPhone 14. I urgently needed the cash to make a rent payment before a $75 late fee would apply." ... Read full review

  • Christian C

    "I was offered more when I said no on the offer made for my cellphone. Then it didnt pay the higher amount after going thru the process." ... Read full review

View all Reviews

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