Business ProfileforWestern Dental & Orthodontics

Western Dental harassing for a mistake they made in Billing in 2018. I lost my job in 2018. I called Western Dental on June 29, 2018 and told them there won't be anymore Insurance Coverage, as I got laid off. "Tell me the total outstanding ****** including the Insurance portion and I will pay it upfront as I do not want the Orthodontics treatment to be stopped for my son", I said. The Representative said they have a Campaign running now and if I pay in Full Payment he can get me a discount. I agreed and asked him to tell me the Final discounted amount for a Final and Final Payment including the Insurance portion. He made calculations, made me wait on the call for hours to get his Supervisor's approval and then told me a Final ****** of $877.42. I told my Credit card number over phone and he completed the transaction on June 30, 2018. They did not send any statement or confirmation after this transaction was ******* December 2023, it came to my knowledge that there is an Outstanding bill ****** on this Account. I called to let them know that I made a Full Payment in June 30, 2018. I was told that the Representative had not added the Insurance portion in that ******. Their Internal Audit came checking and found this and there is now an Outstanding amount of $946.01. I have to pay or it will go to Collections. I told them that I called in 2018 only to say that there will be no more Insurance coverage as I lost job and gave my Credit card number to pay the Full ****** they quoted. It is not my mistake. They were not ready to listen. I then gave my current Insurance's details. They then sent the bill to my current Insurance provider. My Insurance provider released few payments in 2024. Again in Sep 9, 2024, they called to say there is an Outstanding ****** of $836.33 and it is going to Collections. Looks like they didn't send Clarifications to Insurers. Western Dental's Internal Audit caught it again and they closed Account and are sending to Collections.