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          Find a Location

          Western Dental & Orthodontics has 159 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWestern Dental & Orthodontics

            Dentist Information Bureaus
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            530 S Main St Ste 600

            Orange, CA 92868-4544

            Visit Website
            Email this Business
            (800) 992-3366

            Customer Reviews

            1.05/5

            Average of 171 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            708 complaints closed in last 3 years

            227 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers dental and orthodontics services. 

            Business Details

            This is a multi-location business.

            Find a Location

            Western Dental & Orthodontics has 159 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              530 S Main St Ste 600, Orange, CA 92868-4544
              Email this Business
              Years in Business:
              40
              Business Started:
              8/27/1984
              Business Incorporated:
              8/27/1984
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Brident Dental & Orthodontics
              • Brident Dental
              • Western Dental Centers
              • Western Dental Clinic
              • Smiles Club
              • Western Dental Plan
              • Western Dental Services
              • Western Dental Group
              • Western Dental Orthodontics
              • Western Dental Services Inc
              Business Management
              • Ms. Laura Oldham, Manager
              • Dr. Hossein Malakooti DDS
              • Mr. Herbert Morales, Department Manager Customer Service
              • Mr. Daniel Crowley, CEO
              • Mr. Jeffrey Miller, Secretary
              • Mr. William Demberecky, CFO
              • Mr. Preet Takkar, Director
              • Mr. Mark Wilkins, Director of Marketing & Communications
              Contact Information

              Principal

              • Ms. Laura Oldham, Manager
              • Dr. Hossein Malakooti DDS
              • Mr. Daniel Crowley, CEO
              • Mr. Jeffrey Miller, Secretary
              • Mr. William Demberecky, CFO
              • Mr. Preet Takkar, Director

              Customer Contact

              • Mr. Mark Wilkins, Director of Marketing & Communications
              Additional Contact Information

              Phone Numbers

              Email Addresses

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              Customer Complaints

              709 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I was a patient at the ************************** Dental on February 2nd 2024. I am reaching out because I am very unhappy with the services that I recieved while visiting this office.On February 15 2024 I received an email saying that I owed $1300 on my synchroy account. I was unaware of what these charges could be since nothing was really done when I was in office so I decided to stop by the office so someone could explain to me what this was.So, I stopped by at the office again on February 19 2024. To which I was explained that the charge was for medication for my gums. I told the staff member that I was never informed of this and she just said "well you signed for it. Maybe next time you should ask questions before signing anything." Not wanting to go in circles with her I asked "Okay so the medication was ordered, I really do not plan on coming back and getting said medication. Do I still have to pay for it." To which she replied "yes." So I asked for customer ******************** number and left.During my examination, I was never informed of any "medication" being needed for my gums. I was told by the dentist and my the patient care coordinator that my gums were not too bad and they could definitely be taken care of. The dentist also said she would heavily recommend flossing more in the back. But, never was I informed of any medication for the gums. I really do not appreciate that I was never properly told about the medication, and futhermore that I have to pay for it when I have no intention of picking it up.I contacted their customer service via email on April *********. They replied on April 17th 2024. and I replied back on April 17th 2024 And now in September I still have no had any follow up. I have tried to communicate various times and no communication is being given back.And I continue to receive texts saying my services are not complete. So I do not understand why I have to pay for incomplete services.
              Read 708 More Complaints

              Customer Reviews

              171 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Jose C

              09/17/2024

              Absolutely garbage of service they give. Sat for an hour waiting to be seen with no updates at all. All while the front desk lady (who is married) was flirting with the security guard who wasnt even doing his job. All he did was lean across her desk while the flirted in front of everyone. Absolutely disrespect towards the people sitting there listening to them while waiting in line to be seen. But heyI guess its her bday and thats more important than working at work. ****** is a dump of a place and this shows the type of people who live here.
              Read 170 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

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