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Find a Location

Western Dental & Orthodontics has 159 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWestern Dental & Orthodontics

    Dentist Information Bureaus
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 170 Customer Reviews

    Customer Complaints

    714 complaints closed in last 3 years

    227 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers dental and orthodontics services. 

    Business Details

    This is a multi-location business.

    Find a Location

    Western Dental & Orthodontics has 159 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      530 S Main St Ste 600, Orange, CA 92868-4544
      Years in Business:
      40
      Business Started:
      8/27/1984
      Business Incorporated:
      8/27/1984
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Brident Dental & Orthodontics
      • Brident Dental
      • Western Dental Centers
      • Western Dental Clinic
      • Smiles Club
      • Western Dental Plan
      • Western Dental Services
      • Western Dental Group
      • Western Dental Orthodontics
      • Western Dental Services Inc
      Business Management
      • Ms. Laura Oldham, Manager
      • Dr. Hossein Malakooti DDS
      • Mr. Herbert Morales, Department Manager Customer Service
      • Mr. Daniel Crowley, CEO
      • Mr. Jeffrey Miller, Secretary
      • Mr. William Demberecky, CFO
      • Mr. Preet Takkar, Director
      • Mr. Mark Wilkins, Director of Marketing & Communications
      Contact Information

      Principal

      • Ms. Laura Oldham, Manager
      • Dr. Hossein Malakooti DDS
      • Mr. Daniel Crowley, CEO
      • Mr. Jeffrey Miller, Secretary
      • Mr. William Demberecky, CFO
      • Mr. Preet Takkar, Director

      Customer Contact

      • Mr. Mark Wilkins, Director of Marketing & Communications
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      715 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      170 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thanmathi T

      1 star

      09/15/2024

      Western Dental harassing for a mistake they made in Billing in 2018. I lost my job in 2018. I called Western Dental on June 29, 2018 and told them there won't be anymore Insurance Coverage, as I got laid off. "Tell me the total outstanding ****** including the Insurance portion and I will pay it upfront as I do not want the Orthodontics treatment to be stopped for my son", I said. The Representative said they have a Campaign running now and if I pay in Full Payment he can get me a discount. I agreed and asked him to tell me the Final discounted amount for a Final and Final Payment including the Insurance portion. He made calculations, made me wait on the call for hours to get his Supervisor's approval and then told me a Final ****** of $877.42. I told my Credit card number over phone and he completed the transaction on June 30, 2018. They did not send any statement or confirmation after this transaction was ******* December 2023, it came to my knowledge that there is an Outstanding bill ****** on this Account. I called to let them know that I made a Full Payment in June 30, 2018. I was told that the Representative had not added the Insurance portion in that ******. Their Internal Audit came checking and found this and there is now an Outstanding amount of $946.01. I have to pay or it will go to Collections. I told them that I called in 2018 only to say that there will be no more Insurance coverage as I lost job and gave my Credit card number to pay the Full ****** they quoted. It is not my mistake. They were not ready to listen. I then gave my current Insurance's details. They then sent the bill to my current Insurance provider. My Insurance provider released few payments in 2024. Again in Sep 9, 2024, they called to say there is an Outstanding ****** of $836.33 and it is going to Collections. Looks like they didn't send Clarifications to Insurers. Western Dental's Internal Audit caught it again and they closed Account and are sending to Collections.

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