Business ProfileforAutoServices

I purchased their premium deluxe package for extended warranty on my 2017 GMC. We were on a trip and driving home and the vehicle was having issue shifting. I tried to reach the warranty company and did not have a number or the warranty information with me to reach out to the company.When I got home I immediately contacted the company and they asked if the vehicle was drivable, which I informed them that it was. They asked me targeted question like "when did you notice the issue" I replied with "when I was driving home from a trip". They then informed me that I needed to take the truck to a ASE certified mechanic, and so we did. The first mechanic decided that he did not want to deal with the warranty company and said we needed to take our vehicle somewhere else. So after searching for over a week, we found another mechanic 1 hour away and took our truck. They stated that the clutch in the torque converter is going out and rear bearings. The warranty company immediately denied the claim stating that we should have immediately stopped driving and taken it to a mechanic to be looked at. The mechanic even told the warranty that he doesn't agree with the warranty company and that it should be covered. I am asking to have the warranty either approve the claim or refund the warranty money that I paid to them for their services as they are now denying the warranty policy that was paid for. This is a scam, and I do not recommend anyone utilizing their services!!! They denied due to driving the vehicle home due to not having any contact information for the warranty company. I search for hours and didn't have the booklet on me. Come to find out they state you must immediately have your vehicle towed and taken to a mechanic which they will only reimburse up to $75/day for out of pocket expenses.