Business ProfileforKnott's Berry Farm

On 1/7/2024, my family and I visited the park. My family includes 2 children on the Autism spectrum, 1 of which is a Gold Pass holder and the other child qualifies for free admission. Both children who are on the Autism spectrum have their own caregiver. My husband is paid by the county as a caregiver for 1 of the children and does not have a caregiver ID, so he shows a check stub and his driver's license. My son is my other child's caregiver who has a digital caregiver ID (for which I called ahead to ensure would be accepted and has been accepted in the past) and a school ID. For some reason, on this day, a person who identified themselves as the person running the park, ***, chose not to let me son in as my daughter's caregiver as Knotts has in the past, and forced us to either pay or use my free bring a friend ticket on my Prestige Pass. I asked for the person above her because I did not believe she was rather highest person in charge of running the park. She then left us at the ticket booth for an extended amount of time where we just caved and used the Bring a Friend ticket on my pass. This is completely unacceptable and discriminatory. I want my Bring a Friend ticket returned or all 3 of our passes refunded. I also want to ensure this doesn't happen to us or anyone else again and that company procedures, policies, and expectations are updated on both the customer and staff's end. I emailed ****************** and cc'd the *** the day ofnthe occurrence (4 days ago) and have yet to receive a reply.